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Arch Capital Group Ltd.AL

2025-7738 Software Engineer Level II (ServiceNow Developer)

Arch Capital Group Ltd. is a global leader in specialty insurance, reinsurance, and mortgage insurance, dedicated to enabling possibilities for its clients and communities.

Arch Capital Group Ltd.

Employee count: 5000+

Philippines only

Schedule: Night Shift

The Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions. The candidate will engage with Business Analyst and SME to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow.

Job Responsibilities:

  • Design, architecture, maintenance, and enhancement of Catalog items.
  • Create and maintain the current state of the ServiceNow platform architecture documentation.
  • Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
  • Develop technical design documents.
  • Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
  • Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
  • Support ServiceNow upgrades planning and execution.
  • Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
  • Participate in the configuration and customizations, as needed, based on customer needs.
  • Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Required Skills:

  • Solid 3-5 years experience in ServiceNow development.
  • Technical Skills : Javascript, HTML/CSS, REST, ServiceNow Flow Designer, ServiceNow Service Catalog, JSON, XML, Powershell, AngularJS
  • Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
  • Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.
  • Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
  • Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.
  • Experience in working on automation and integrations in ServiceNow with API, Integration Hub/Orchestration, and other similar technologies.
  • Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
  • Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
  • Must be willing to work night shift.

The following will be a plus:

  • Experience in Service Portal customization, widget development, and portal theming.
  • Experience in maintaining platform security requirements within ServiceNow including security patch installation, upgrades, and cloning.
  • Exposure to advanced modules/applications such as Virtual Agent, Now Assist, Automated Test Framework (ATF), CMDB, ITOM Discovery, ITAM, and Customer Service Management (CSM).
  • Experience in PowerShell Scripting, Cloud Computing Platforms (AWS and Azure) and OAuth 2.0 authentication for automation and integration.

BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Arch Capital Group Ltd.

Learn more about Arch Capital Group Ltd. and their company culture.

View company profile

Arch Capital Group Ltd. is a publicly listed Bermuda exempted company that writes insurance, reinsurance, and mortgage insurance on a worldwide basis. Arch was established in 2001 with a vision to respond to the growing global demand for specialty insurance solutions. Since its formation, Arch has expanded its operations significantly, utilizing a diverse underwriting platform and innovative risk management strategies to serve clients across various industries.

Headquartered in Bermuda, Arch Capital Group has a strong international presence, operating in more than a dozen countries and employing nearly 7,000 dedicated employees. The company is organized into three main segments: insurance, reinsurance, and mortgage insurance, each offering specialized products tailored to meet client needs. Arch is committed to its core values of integrity, innovation, and accountability, striving to deliver exceptional service and maintain solid relationships with clients, employees, and stakeholders.

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Arch Capital Group Ltd.

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