Chile onlyApply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
ABOUT US:
Apply Digital’s Marketing Services division is a rapidly expanding full-service Martech team with team members in the US, Europe, LATAM, and Asia. As a personalization agency, we bridge the gap between creative, marketing, and strategy. We specialize in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations. We work with 50+ clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker.
Role: We are seeking a full-time MarTech Implementation Consultant.
LOCATION: The preferred candidate should be based in Latin America, preferably working in hours that align with ET (Eastern Time Zone)or PT (Pacific Time Zone).Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
RESPONSIBILITIES:
- As an Implementation Consultant, you will be expected to lead implementations across growth marketing platforms, including Braze, Iterable, Segment, Talon.One, Hightouch, and more. This involves developing a complete understanding of how each platform works and shadowing other MarTech Implementation Consultants to learn the nuances of integration. The candidate will guide each client through the implementation process, customize the deliverables and dates according to the specific project, ensure a successful implementation, and effectively manage all Ragnarok deliverables and communications with the client.
REQUIREMENTS:
- Excellent written and verbal English and Spanish communication skills.
- 2+ years of software implementation support experience.
- 5+ years of experience in client or key stakeholder interaction.
- 5+ years of work experience in a corporate setting.
- Platform experience with Iterable, Braze, Sailthru, Cordial, Klaviyo, Mailchimp, Responsys, Cheetahmail, Simondata, or Salesforce Marketing Cloud.
- Experience with cross-functional teams including engineers, executives, and stakeholders.
THE IDEAL CANDIDATE:
- Possesses mastery of communication, organization, and project coordination with a proven track record of effective routing and handoff.
- Ability to consult with customers on their marketing use case in order to advise on the set-up and execution of their program in the platform.
- Has strong email etiquette and can communicate with testing, QA, and updates directly with clients.
- Familiarity with JSON or SQL.
- Ability to clearly articulate/present technical topics to a non-technical audience.
- Has excellent attention to detail, plus analytical and problem-solving capabilities.
- Is a people person and has a good attitude, friendly, and thrives in a team environment.
- Has worked in project management tools (Asana, Monday, Wrike, Trello).
- Is a self-starter and motivated.
BONUS SKILLS:
- Proficiency in Portuguese.
- Experience with CDPs (Segment, Tealium, Treasure Data, mParticle) and/or marketing + product analytics tools like Amplitude or Mixpanel.
- Direct technical integration experience working inside a codebase.
- Has knowledge of how APIs work and proficiency in making GET and POST calls.
- Has an understanding of an IP Warmup - including strategy, planning, and troubleshooting.
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].
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