Customer Success Manager, EMEA

Description

About Us

Appdome is a fast-growing SaaS company specializing in innovative security, defense, anti-fraud and anti-bot solutions for mobile applications. We provide enterprise customers with cutting-edge AI-driven technology with a no-code solution and platform for building, releasing, monitoring, and managing Appdome-protected mobile applications.

This role is a remote role which will be based in the UK.

Description

We are seeking a driven and results-oriented Account Executive to join our team. In this role, you will focus on acquiring new customers, building trusted relationships, and driving revenue growth by understanding prospects’ mobile business and security objectives and aligning them with our solutions.

The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise sales cycles and thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.

Responsibilities

• Build strong relationships with prospective customers, from initial contact to decision-makers and executives.
• Regularly engage with prospects to understand their business objectives, goals, decision-making processes, and budgeting cycles.
• Collaborate with internal team closely, including peer Account Executives, Customer Success, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value during the acquisition process.
• Identify new business opportunities that align with the prospect’s strategic goals and build a strong pipeline to drive future growth.
• Serve as an advocate for prospective customers, addressing their needs promptly while maintaining high engagement and satisfaction levels.
• Become a subject matter expert on all Appdome offerings, effectively communicating our value proposition to potential customers.
• Drive pipeline creation and close new business sales each quarter, consistently growing our customer base and ARR.
• Manage the sales process from initial contact to contract negotiation and signing, ensuring a seamless handoff to the Customer Success team.
• Travel regularly to meet with prospects and attend conferences, strengthen relationships and stay informed about industry trends.
• Collect and share valuable market feedback, including competitive insights, prospect feedback, and potential case studies.

Requirements

The ideal candidate should be a proven sales professional with a strong track record of acquiring new customers and exceeding quota. They must love engaging with prospects at all levels and be fearless in their approach. They should have a proven ability to build trust and confidence in their expertise, demonstrating the ability to navigate and close complex sales cycles.

Must Have

• 5+ years of experience in quota-carrying sales roles in a high-tech environment with a track record of accomplishment and promotion. Demonstrable quota achievement required.
• Some experience in a sales focused Customer Success role a plus.
• Proven success selling across a wider region a plus
• Bachelor’s degree in a related field.
• Clear ability to articulate complex solutions in alignment with business requirements.
• Understanding of SaaS and Information Security (mobile application security and experience around WAF highly regarded).
• Strong analytical skills, with the ability to translate data into actionable insights.
• Excellent follow-up, communication, and presentation skills.
• Self-learner with tenacious curiosity and ability to multitask and work efficiently.
• Successful experience in both start-up and large company environments.
• Completed sales training with pipeline management methodology.

Appdome is committed to fair and equitable compensation practices.

The base pay range for this role is posted above. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include a performance bonus, stock, benefits, and/or other applicable incentive compensation plans.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.