Manager Supply Chain Account Management - US Based Remote

The Supplier Account Manager is responsible for managing supplier relationships, ensuring service quality, and driving strategic initiatives across global supply chains in collaboration with Client, Cartus & suppliers that leads to innovation and demonstrates added value.

Key responsibilities include supplier performance monitoring, contract negotiation support, service defect analysis, and coordination of training and reporting activities. The role demands strong project management, analytical, and communication skills, along with the ability to work independently and lead cross-functional teams.

Ideally, candidates will be based in Oregon or Florida; however, flexibility to work West Coast (PST) hours is required.

Your Role & Accountabilities:

• Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value
• Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings
• Develop regular Client Specific / tailored reporting aligned to the agreed business plan
• Provide ongoing (monthly/quarterly) service updates to operations & suppliers
• Responsible for network and client directed supplier’s performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions.
• Partner with appropriate internal resources to ensure effective start up for new suppliers.
• Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery.
• Develop best practices to support client’s specific needs as well as ensuring continuous improvement
• Ensure global consistency and application of client policy and processes
• Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc
• Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary.
• Micromanage suppliers service recovery plan
• Schedule and host monthly dashboard call with suppliers. Attend team huddles – provide supplier updates & market challenges.
• Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team
• Create client presentations & newsletters as needed and provide supplier results with historical information
• Analyze and research end-to-end situation often times requiring a timeline of events. For example: fully research facts to determine root cause analysis, necessary actions, next steps
• Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or non-payment, missing required information) and laisse with appropriate supplier or internal contact to resolve
• Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements
• Act as the client and Cartus advocate with local suppliers by effectively communicating both the client’s and Cartus’ philosophy and needs
• Participate in monthly, quarterly and annual review of metrics with the client (as needed)
• Participate in global calls as required with client contacts and/or client services
• Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others.
• Assist Director with budget planning, cost estimating, accruals and expense management
• Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials.
• Source appropriate suppliers to meet client needs
• Lead client RFI’s and RFPs related to supply chain processes and suppliers
• Travel 2 times per year for face-to-face meetings with client as needed

Who You Are:

• Highly organized and self-motivated
• Customer focused
• Excellent interpersonal skills with the ability to communicate and influence clearly and effectively
• Ability to use own initiative
• Strong presentation and negotiation skills
• Results orientated
• Sound judgement and decision-making skills
• Team player with proven partnering skills
• Cultural sensitivity
• Strong data analytic skills
• Ability to work independently with minimal supervision
• Strong Inspirational leadership skills
• Strong project management and strategic thinking skills

Experience You Need:

• Minimum 5 years business experience in relocation
• Strong interpersonal / influencing skills, relationship management
• Demonstrating winning behaviors
• Ability to manage complex and multi-supplier relationships
• Ability to support manager with team requirement and/or supplier management
• Prior vendor/supplier management experience desirable
• Account management/relationship management experience
• Procurement background an advantage
• Basic financial management skills
• Availability to travel occasionally
• Proficient in MS Word, Excel and PowerPoint