Escrow Processor- Columbus, OH- Remote

Escrow Processor:

Escrow Processor

Position Summary

The Escrow Processor supports market brands through the National Operations Center by coordinating escrow transaction documentation, initiating title order processes, and managing payoff and lien-related requests. This role is essential to ensuring accurate, timely file progression through strong organization, attention to detail, and consistent follow-through in a fast-paced, high-volume environment.

Key Responsibilities

Escrow Transaction Processing

• Package and distribute escrow-related paperwork to buyers, sellers, real estate agents, lenders, and other transaction partners.
• Ensure documents are complete, accurate, and sent in accordance with established timelines and departmental procedures.
• Maintain professional and timely communication to support smooth transaction flow.

Title Order Setup & Coordination

• Open title orders and obtain required legal descriptions and vesting information.
• Prepare and send documentation to title partners for review.
• Track title-related documentation and updates to support timely resolution.

Payoff, HOA & Lien Processing

• Order and follow up on payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
• Monitor outstanding requests and escalate delays as needed to protect closing timelines.
• Maintain accurate file documentation and status tracking.

Operational & Customer Service Excellence

• Deliver superior customer service to internal market brands and external partners.
• Maintain organized, accurate files in compliance with NOC standards and procedures.
• Consistently meet deadlines while managing multiple files in a high-volume environment.
• Support operational efficiency by adhering to standardized processes and identifying potential issues.

Qualifications / Requirements

Required Skills & Competencies

• Strong ability to comprehend and write clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Demonstrated commitment to superior customer service.
• High level of organization with strong attention to detail.
• Proven ability to meet deadlines, follow through consistently, and adhere to departmental procedures.
• Comfortable working in a fast-paced, high-volume, deadline-driven environment.

Preferred Qualifications

• One year experience in escrow, title, real estate, or mortgage operations.
• Familiarity with escrow/title systems and document management platforms.
• Experience handling payoff demands, HOA demands, and common title liens.