Consultant I Domestic Relocation - US Based Remote

The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of Top Block service.

• Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
• Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus’ corporate polices, programs, and standards
• Must be fluent in Japanese and English
• Other duties as assigned; training, special projects, client presentations, etc.

QUALIFICATIONS / SELECTION CRITERIA

• College degree or equivalent preferred
• Customer service experience in multi task, call center environment
• Influential verbal and written communication skills
• Fluent in Japanese and English
• One plus year relocation, real estate or related field experience