Client Experience Specialist (Licensed) - Eastern Time US Based Remote

The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties.

Requirements

• Perform non-licensed administrative tasks for real estate agents
• Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner
• Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments
• Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems
• Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties
• Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close
• Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts
• Regularly update and manage communication with all parties involved in the transaction
• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience

Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups