Intern, Quality

amika means friend. we're a fearless, Brooklyn-born, salon-raised haircare brand + a friend to all hair, hairstylists, the planet + you.

we're rooted in clinical results. each product is infused with our intoxicating scent + powered by our superfruit soul, sea buckthorn. known as one ofearth's most omega-rich plant sources, this potent berry nourishes your skin, scalp + strands.

we're a proud pal to the planet + certified B-Corp. from sustainably sourced ingredients + recyclable packaging to our energy-saving production processes, we pledge to reduce our greenhouse gas emissions, waste + energy to reach Net Zero by 2030.

having grown up in salons, we know better than anyone how important stylists are-they're our confidantes + community. Think of us as your at-home hairapist, here to empower self-expression + bring joy to your haircare experience. all hair is welcome™.

the job:

the Quality Intern will support the quality team by driving improvements in data visibility, traceability, and process efficiency across key quality systems. over the course of the internship, this role will lead high-impact projects focused on enhancing change control tracking and optimizing the customer complaint process.

this internship offers hands-on experience within quality operations in the beauty industry, providing exposure to core systems such as complaints, non-conformance, CAPA, and change control management. the intern will develop analytical, technical, and problem-solving skills while collaborating cross-functionally with teams including supply chain, regulatory, product development, customer experience, and external partners.

location: brooklyn, ny (onsite 3 days a week + must have the right to live and work in the US)
hourly rate: $17 per hour
hours: 40 hours per week
duration: 6 months

start date: May, 26th 2026

what you'll do:

• support reduction in complaint lifecycle time and improve visibility into investigation and closure status
• develop and implement a centralized change control log to improve traceability across CAPAs, product and component changes, and investigation outcomes across SKUs
• consolidate and structure data from multiple sources into a clear, Excel-based tracking tool
• improve visibility into historical product changes to support root cause analysis and decision-making
• enhance customer complaint tracking and closure processes to improve consistency, visibility, and efficiency
• identify gaps in current workflows and recommend scalable process improvements
• standardize complaint tracking tools and reporting methods
• analyze quality data to identify trends, inefficiencies, and opportunities for improvement
• support and execute day-to-day quality operations, including routine data tracking, documentation control and management, and system updates
• document meeting notes, track action items, and coordinate follow-ups with internal teams and external partners (e.g., contract manufacturers), ensuring timely communication and closure
• collaborate cross-functionally with supply chain, regulatory, product development, customer experience, and external partners

• strong organizational skills and attention to detail
• detail-oriented with the ability to consistently execute routine tasks in a structured, process-driven environment
• analytical mindset with an interest in data, systems, and process improvement
• comfortable working in a computer-based, detail-oriented environment
• ability to manage multiple tasks and timelines simultaneously
• clear written and verbal communication skills
• proactive and results-driven, with a strong sense of ownership and accountability
• comfortable working in a fast-paced, team-oriented environment
• proficiency in microsoft office: excel (data organization required; formulas and analysis a plus) and powerpoint for presentations
• ability to quickly learn new tools and systems