Vice President, Practice Operations (Eastern Region)

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Position Summary

The Vice President, Practice Operations provides senior-level leadership and operational oversight for oncology practice operations across a multi-site, multi-disciplinary care delivery platform. This role is responsible for translating organizational strategy into scalable, high-performing practice operations while ensuring exceptional patient experience, regulatory compliance, financial discipline, and clinical partnership alignment.

Key Performance Areas

KPA 1. Practice Operations & Performance Management

• Provide operational leadership and oversight for oncology practices across multiple markets and sites of care.

• Ensure consistent execution of operational standards, workflows, and best practices while allowing for appropriate local adaptation.

• Establish and monitor KPIs related to access, throughput, patient experience, staffing productivity, and operational efficiency.

• Identify operational risks and performance gaps; develop and execute corrective action plans.

• Support growth initiatives including new provider onboarding, service line expansion, and site openings.

KPA 2. Clinical & Physician Partnership

• Serve as a strategic operational partner to physician leaders, medical directors, and advanced practice providers.

• Collaborate with clinical leadership to align operational workflows with evidence-based care models and quality standards.

• Support physician engagement by balancing operational efficiency with patient-centered care delivery.

• Facilitate effective communication and issue resolution between practices and enterprise leadership.

KPA 3. Financial Stewardship & Operational Efficiency

• Partner with finance leadership to manage practice-level budgets, labor models, and cost controls.

• Drive productivity optimization across front-office, clinical support, and infusion operations.

• Support revenue cycle performance through coordination with billing, coding, and reimbursement teams.

• Evaluate operational and staffing models to improve margin performance without compromising quality of care.

KPA 4. Quality, Compliance & Risk Management

• Ensure compliance with federal, state, and local regulations governing oncology and infusion services (e.g., OSHA, HIPAA, CMS).

• Support accreditation readiness and ongoing compliance for oncology-specific programs and certifications.

• Promote a culture of safety, quality, and continuous improvement across all practice operations.

• Address operational issues related to patient complaints, incidents, and risk mitigation in partnership with quality teams.

KPA 5. People Leadership & Talent Development

• Lead, coach, and develop regional and practice-level operational leaders.

• Ensure effective workforce planning, staffing models, and succession planning.

• Foster a high-performance, accountable culture aligned with organizational values.

• Partner with Human Resources on performance management, employee engagement, and retention strategies.

KPA 6. Strategic Initiatives & Change Management

• Execute enterprise initiatives impacting practice operations, including technology implementations, workflow redesign, and care model transformation.

• Support integration of acquired practices and alignment to enterprise standards.

• Lead change management efforts to ensure adoption, sustainability, and measurable outcomes.

• Provide operational insights and recommendations to senior leadership to support long-term growth strategies.

Position Qualifications