United Kingdom onlyWe are looking for a hands-on, delivery-focused Customer Journey Improvement Specialist to help turn improvement ideas into real, operational change. The role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment.
Requirements
- Lean Six Sigma Green Belt (or equivalent) with strong process mapping experience (e.g. BPMN 2.0)
- Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments
- Demonstrable ability to move quickly from analysis to action and deliver tangible change
- Solid stakeholder management and facilitation skills across cross-functional teams
- Experience supporting project delivery or working within structured and semi-structured project environments
Benefits
- Competitive salary
- 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Enhanced Maternity & Paternity Leave
- Opportunities for development and growth
Germany only