On-boarding manager (OM) - Remote

Job Description

Work type: Far-site (fully remote)
Nationality: EU only!
Project duration: 1100 days
Initial contract duration: TBD
Expected start date: TBD

SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:
• In depth knowledge of customer relationship management practices and tools
• In depth knowledge of, and experience with SharePoint Online / Microsoft M365, in particular Power Automate, Power Apps, Ms Teams and Dataverse
• In depth knowledge of, and experience with JSON format manipulation and processing
• Knowledge in using tools to build stakeholder maps
• Knowledge in using tools to build adoption dashboards and reports
• Proven experience in migration to/from SharePoint or SharePoint Online
• Knowledge in analysing customer segments, e.g., experiencing a specific product problem

• Knowledge in using SQL

• Knowledge of, and experience with Security standards Oauth2 and Open ID
  • Knowledge in using Atlassian collaborative tools: Confluence and Jira
  • Knowledge and experience in managing Linux infrastructure is an asset

CERTIFICATIONS & STANDARDS:

Following certificates & standards are an advantage for the performance of tasks:

• Microsoft Certified: Power Platform Fundamentals

DESCRIPTION OF THE TASKS
The Enterprise Architect is responsible for the creation, maintenance and management of IT architecture models and their lower-level components. S/he is also required to interpret, use and apply information contained within IT architecture to inform a range of business improvement activities, particularly those involved in the design, development, enhancement and maintenance of IT systems.

The successful candidate will work on the following subjects:

• Customer relationship management aiming at the adoption of digital solutions
  • Creation of stakeholder maps or similar
  • Creation of adoption dashboards and reports
  • Overseeing the adoption journey of several types of stakeholders
  • Resolving stakeholder complaints quickly and efficiently
  • Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
  • Identifying the services needed to ensure stakeholder satisfaction
  • Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation
  • Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
  • Creating and enforcing plans that help meet the needs of stakeholders

• Reporting to relevant structures

KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:

• Experience in the IT domain is essential
  • Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
  • Strong interpersonal skills and ability to understand what each stakeholder wants and needs
  • Aptitude to foster positive relationship
  • Capability to write clear and structured technical documents
  • Ability to give business and technical presentations.
  • Ability to apply high quality standards

• Analysis and problem-solving skills

• Ability to cope with fast changing technologies used in application architecture and design

Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;

• Excellent Team Player

• Ability to understand, speak and write English (C1/C2)
  • Ability to understand, speak and write French (C1/C2)

Qualifications

A normal working day corresponds to 8 hours (40 hours per week) with the daily working period frame ranging between 7 am and 8 pm.

Service delivery should be ensured under any circumstance between 9:30 a.m. and noon (local time at the location of the customer) and between 3 p.m. and 4:30 p.m. (4 p.m. on Friday - local time at the location of the customer).