United States onlyAt Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. The Sr. Associate I, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot, diagnose, and repair equipment, perform preventative maintenance, and manage installations and upgrades. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.
Primary Responsibilities:
- Collaborating with customers to provide technical and administrative support activities including repair, preventative maintenance and upgrades on Alcon surgical equipment within a geographical region, providing the highest level of service, increase customer happiness and achieve financial objectives.
- Provide timely technical services on Alcon surgical equipment as required including phone support and onsite corrective maintenance, preventive maintenance, installation, and other service related duties.
- Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines.
- Expense management and perform duties within budgetary guidelines.
- Strategically promote, educate and market Alcon services to customers.
- Accurately handles company assets (Company vehicle, test equipment, computer, etc.)
- Provides timely and accurate documentation on services performed.
Key Requirements/Minimum Qualifications:
- Associate’s Degree or equivalent years of directly related experience
- The ability to fluently read, write, understand and communicate in English
- 2 Years of Relevant Experience
How to Thrive at Alcon:
- Work collaboratively with teammates to share standard methodologies and findings as work evolves.
- Balance experiencing new environments and working with a 70% travel schedule.
Travel Requirements: 70% overnights in the territory, could be more for training for the first few months.
Territory: Iowa, Kansas, Nebraska, South Dakota
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
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