Remote Network Technician

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is:

POSITION SUMMARY

Remote Network technicians are a remote and combination technician. The primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Examples of Job Duties
Central Office

• Identify, research and resolve software and switch issues

• Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities.

• Make decisions and take actions to ensure uninterrupted service.

• Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action.

• Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary.

• Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel.

• Maintain technical documentation, office records, drawings, archived printouts, and site logs. Interpret and input complex software translation changes for system upgrades.

• Perform preventative maintenance and database backups.

• Install, configure and provision Remote and Central Office equipment.

• Troubleshoot, repair, and maintain Central Office equipment and wiring.

• Install, repair, and maintain rectifiers and DC power plants to include battery plants.

• Perform other duties as assigned.

Data

• Perform all associated installation, maintenance and testing on private line and special circuit equipment, digital access cross connect systems, T-carrier, fiber optic terminal and multiplexer equipment.

• Install, align, and maintain line treatment equipment associated with data and analog circuits. Installation and maintenance of central office and customer premise equipment to include but not limited to: WAN/LAN Ethernet switches, routers, servers and VTC equipment, Satellite and base structure, Microwave, point to point, point to multi-point equipment.

• Perform all line conditioning testing; along with end-to-end tests for installation of data transport equipment from the Central Office to customer premise, utilizing a variety of basic and complex test equipment and switch and system-based testing facilities to ensure proper installation and testing of new systems. Coordinate installation activities with all customers and departments to include manufacturers, if required, to a successful completion. Make cross-connect changes and re-arrangement on MDF’s, digital cross connect panels, and fiber distribution frames as required. Interpretation of engineering specifications, schematics, and drawings associated with AK Communications network and CPE installations.

• Perform other duties as assigned.

Inspections

• Complete as-builds and track labor hours and cost of materials for all contract projects.

• Manage and maintain schedules and costs for current construction projects.

• Inspect and coordinate ongoing projects for wire-line, wireless, central office, and customer premise installations and modifications.

PBX

• Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries.

• Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling.

• Place equipment cabinets, racks, or supporting framework. Accomplish all inter-cabinet wiring.

• Install associated sets and sub-sets of business systems.

• Install associated power equipment and make necessary distribution.

• Install and provision system programming.

• Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions.

• Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.

• Perform preventative maintenance and database backups

• Install, maintain, and modify PBX and Key Systems.

• Installation and configuration of vendor specific cards and equipment

General Maintenance

• Routine minor tasks and repairs aimed at preserving the functionality, safety, and appearance of company-owned assets and facilities.

• These responsibilities include patching small holes, tightening loose fittings, repairing or replacing minor fixtures, door handles, locks, and hinges; replacing light bulbs; replacing filters; and identifying and removing physical hazards, debris, or obstructions.

MINIMUM QUALIFICATIONS
Minimum Education and Experience Required
You must have a high school diploma and must possess and maintain a driver’s license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years' experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers.

Certifications and Licenses Required
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Network Technicians may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.

Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.

We hope you’ll join us as we change lives through technology.