United States onlyAbout Airship
Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.
Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.
To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.
About the Role
You will be a strategic advisor to leading enterprise brands across North America, helping them turn business goals into high-performance mobile and multi-channel engagement strategies. Working across a portfolio of Airship's enterprise accounts, you will partner with VP and Director-level stakeholders to deliver measurable ROI and prove that Airship is more than a technology provider: we're a growth partner. Your success will be measured by the real business value you create for our customers.
What You'll Do
- Map customer value and KPIs: Conduct discovery sessions with key stakeholders to identify core business challenges and build Value Realization Frameworks that connect Airship solutions to measurable outcomes
- Design multi-channel customer journeys: Develop engagement strategies across email, mobile, SMS, digital wallets, and more for enterprise brands
- Own the ROI narrative: Partner with Account Teams to lead business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
- Drive retention and expansion: Identify pathways for service and feature growth by becoming an integral part of each customer's engagement strategy, contributing to strong net retention rates
- Facilitate strategic workshops: Create and deliver sessions that help customers define their goals, align on priorities, and accelerate digital marketing outcomes
- Translate data into action: Turn customer data and campaign results into actionable insights and recommendations that optimize performance
- Contribute to scalable frameworks: Help develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
- Share knowledge with peers: Contribute best practices and learnings with fellow consultants to raise the bar for strategic delivery across the team
- Use AI to work smarter: Apply AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance
What We're Looking For
- 4–6 years of experience in consulting, a digital agency, or a client-side marketing role (e.g., CRM Manager, Lifecycle Marketing Manager, CX Strategist)
- Experience designing multi-channel customer engagement strategies across two or more channels (email, mobile, SMS, web, digital wallets)
- Demonstrated ability to build trusted relationships with VP and Director-level marketing stakeholders
- Strong data-driven storytelling skills, with the ability to translate technical concepts into clear business value
- Experience facilitating strategic workshops or planning sessions for enterprise stakeholders
- Fluency in English required
We'd Be Delighted If You Also Have
- Specific expertise in email marketing strategy, deliverability, and measurement
- Experience with one or more Marketing Cloud platforms (Adobe, Oracle, Salesforce) or CRM systems (Salesforce, Microsoft Dynamics)
- Ability to speak, read, and write Spanish is strongly preferred
- Hands-on experience using AI tools to increase productivity in research, reporting, and content creation
- Functional marketing expertise in one or more of Airship's industry verticals (airlines, retail, media, finance)
Work Location & Travel Requirements
Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.
Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.
This position is fully remote and may require up to 20% travel based on business needs or as requested by your manager.
Compensation
Starting Pay Range: $85,000 - $100,000 USD per year
This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success.
Benefits & Perks
- Competitive medical, dental, and vision insurance options for you and your dependents
- Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
- Support for your overall wellbeing with mental health and wellness resources
- Employer-subsidized life insurance as well as short-term and long-term disability
- A digital-first work environment and a monthly stipend to support remote work
- Mentorship and growth opportunities to build skills and accelerate professional development
- And more!
California residents can view the CCPA disclosure notice here.
**Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.
Hiring Commitment
Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.
By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.
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