Remote Customer Service Representative

Job Description

Provides remote technical support and services to external customers and/or internal field personnel utilizing vacuum expertise and troubleshooting capabilities.

This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s vacuum product portfolio.

• Responsibilities may include technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration. Excellent communication skills are needed to uncover root causes of issues and to propose innovative solutions.

• May focus on repair or refurbishment of complex instruments/systems/solutions in an Agilent service center, applying a high level of technical knowledge/skill of various instruments/technologies, and periodically serving as an expert resource to the field teams.

• May occasionally visit customer site with account managers or applications engineers.

• Leverages pre and post sales interactions with customers to probe and qualify further revenue opportunities.

• May book transactional sales opportunities and provide highly qualified leads to sales. Will work with SalesForce CRM to maintain customer data and log interactions.

Qualifications

• Bachelor's or Master's Degree or equivalent.

• Generally, requires minimal to no prior relevant work experience.

Additional Details

Travel Required:

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