Onboarding Manager

Job Description

The Onboarding Manager will configure, train and deploy products within the Agilent Software portfolio. They will ensure that the system is deployed in a way which addresses the customer’s needs. They communicate with external clients and internal team members to successfully implement the system and communicate features and functionality to clients.

Principle Duties/Responsibilities:

• Schedule, prepare for, and conduct meetings with customers that are adopting Agilent Software to ensure that the system is deployed in a way which addresses their needs

• Communicate timelines to customers and identify any challenges that may interrupt adoption and deployment within identified timeline

• Post go-live support

• Communicate cross functionally to ensure a smooth deployment for the customer so that all parties that are a part of the overall deployment are aware of the status of the deployment

• Submit any bugs or feature enhancements and VOC timely and through the appropriate channels

• Host user webinars to increase adoption and usage of functionality within the product

• Document the status of the customer using the Customer Success platform to manage your portfolio and track customers through their journey

• Participate in regular team meetings

• Ability to think outside the box and propose creative solutions as necessary

• Requires strong active listening skills and the ability to quickly grasp customer requirements

• Requires ability to prioritize and balance competing priorities

• Depending upon interest level, there may be numerous opportunities to participate and lead other company initiatives beyond the scope of this direct role

This is a remote position, with occasional travel (25%), plus the ability to work outside of normal working hours up to 20% to meet client needs

Qualifications

• Bachelor’s degree, or comparable experience

• 2+ years previous experience working with software, or ability to demonstrate ability to train required

• Outstanding communication and organizational skills

• Excellent analytical, leadership, and problem-solving skills

• Ability to build and foster good relationships

• Self-motivated and directed individual

• Team-oriented perspective

• Demonstrate experience with remote training and work

• Basic HTML (helpful but not required), understand differences between browsers on multiple operating systems, comfortable learning new software applications

Additional Details

Travel Required:

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