Supervisor Revenue Cycle Support

Schedule Details/Additional Information:

Team hours are Monday-Friday, phones are open from 8:00-5:00. This is a remote position.

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• Supervises and continuously evaluates the daily activities of the Pre-Service Support and Patient Coverage segments of the department to ensure department standards are met and department policies and procedures are followed. Identifies and coordinates staffing needs and priorities within the department.
• Develops and implements department-specific policies and procedures that guide and support service, assess and improve department effectiveness, and ensure competency in process are met.
• Collaborates with leaders of other Revenue Cycle and stakeholder teams on internal workflows impacting the Patient Coverage and Pre-Service Support teams.
• Gathers and analyzes metrics to benchmark department workload/performance and identifies trends and call trouble patterns, including reviewing of all reported problems, in order to recommend modifications to address recurring problems, add functionality, and improve operations. Works with other revenue cycle resources when appropriate.
• Coaches, trains, and leads Patient Coverage and Pre-Service Support team members with regards to department-specific functions and organizational changes or initiatives.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

• None Required.

• High School Graduate.

• Typically requires 4 years of experience in revenue cycle (front end preferred) at a lead or senior level.

• Demonstrated proficiency and knowledge of revenue cycle processes and health care patient accounting practices and procedures.
• Demonstrated ability to manage multiple projects simultaneously and supervise team members performing patient-facing functions.
• Demonstrated ability to develop and implement procedural and quality improvements within revenue cycle environments.
• General knowledge of business, finance, team member management, and operations.
• Excellent organizational, analytical and problem-solving skills.
• Ability to work collaboratively with other departments and external organizations.
• Excellent written and verbal communication skills and the ability to communicate effectively with all levels of employees and management. Ability to effectively address difficult and controversial issues.
• Strong organizational skills and ability to work independently with limited guidance or direction. Effective critical thinking, creativity, problem solving, and decision-making skills.

• Operates all equipment necessary to perform the job.
• Exposed to normal office environment.
• Exposed to road, weather and normal travel hazards.

Pay Range

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.