Customer Support Specialist role involves troubleshooting platform issues, responding to customer tickets, and contributing to improving support workflows. The ideal candidate has 1-3 years of customer-facing experience, strong written communication skills, and a genuine problem-solving mindset.
Requirements
- 1-3 years in a customer-facing support role
- Strong written communication
- A genuine problem-solver mindset
- Comfortable with high ticket volume and able to prioritize ruthlessly
- Tech-savvy
- Experience with a help desk tool
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
