United States onlyAction Property Management seeks an Operations Coordinator to provide operational and analytical support to the Business Operations Support (BOS) Team. The role involves managing Zendesk administration, reporting, and analysis, as well as supporting process improvements to increase efficiency across support departments.
Requirements
- SaaS experience
- Zendesk administrative experience strongly preferred
- Minimum of 2 years of experience in an Operations Assistant, Operations Coordinator, or similar operational support role
- Familiar with help desk / ticketing environments
- Strong data-driven mindset with a clear understanding of operational workflows and efficiency
- Ability to analyze existing datasets and identify new metrics and reporting methods to measure departmental performance and success
- A tech-forward individual capable of taking ideas or concepts and leveraging available tools and systems to turn them into scalable, practical solutions
- Experience with documenting workflows (SOP’s, playbooks)
- Strong task and timeline management
- Experience supporting process rollouts, system updates, and cross-functional initiatives
- Experience using AI tools (including AI prompting) to improve workflows, reporting, or operational efficiency is preferred, but not required
Benefits
- Competitive salary
- Health insurance
- 401(k) matching for qualifying team members
- Vacation
- Sick time
- Holiday pay
- Birthday holiday
- Award-Winning Culture
- Highly Rated Employer
- Cutting Edge Technology
- Career Growth and Development
