IT Helpdesk Engineer

Acclaro is a strategic translation and localization agency that helps the world's leading brands succeed across cultures.

Acclaro

Employee count: 201-500

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

As our IT Helpdesk Engineer, you’ll be the go-to problem solver for our global team, ensuring smooth and secure IT operations across time zones. You’ll handle everything from troubleshooting and ticket resolution to hardware deployment and account administration, all while delivering exceptional customer service.

Requirements

3+ years of experience in IT helpdesk or technical support
Bachelor's Degree in a related field or equivalent professional or military experience
Fluent in English and comfortable working remotely across global teams
Knowledge of Microsoft 365, Active Directory/Entra ID, and ITSM ticketing systems
Understanding of networking basics (TCP/IP, DNS, VLANs) and Windows environments
Ability to stay calm under pressure and bring a service-first mindset
Multitasking, prioritizing, and solving problems independently

Benefits

Flexible PTO
Healthy work-life balance
Market-leading pay
Bonuses
Comprehensive medical and retirement plans

Apply now

Please let Acclaro know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Mar 28, 2026

Posted on

Jan 27, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

IT Support Engineer IT Helpdesk Mid Level IT Support Engineer Remote IT Support Engineer

Skills

Active Directory Entra ID ITSM TCP IP DNS VLAN Windows Hardware Deployments HelpDesk+

About Acclaro

Learn more about Acclaro and their company culture.

View company profile

Acclaro started its journey in 2002, founded with a vision to help brands succeed across cultures through expert translation and localization services. What began as a dedicated agency in Irvington, New York, has evolved into a global powerhouse in the language services industry. Over the years, Acclaro has built a reputation for combining human expertise with cutting-edge technology, serving some of the world's leading brands.

In a significant milestone for the company, Acclaro merged with Jonckers in early 2024, creating a new leader in the AI-enabled language services market. This strategic union expanded their global footprint and technological capabilities. Recently, the unified group announced it would operate under the Acclaro brand, with Russell Haworth appointed as CEO to lead the next phase of growth. Today, Acclaro continues to pioneer human-centered, tech-driven localization solutions, helping businesses connect with audiences worldwide.

Tech stack

Learn about the tools and technologies that Acclaro uses to build, market, and sell its products.

View tech stack

.NET

PHP

JSON

XML

TypeScript

Contentful

Vue.js

Drupal

Craft CMS

Acclaro employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Acclaro.

View benefits

Relocation Assistance

Assistance with relocation for specific roles.

401(k) Matching

Company-matched 401(k) retirement savings plan.

Paid Time Off

Flexible paid time off policy for vacation and personal days.

Volunteer Time Off

Paid time off dedicated to volunteering and supporting community causes.

View Acclaro's employee benefits

Apply now

Please let Acclaro know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Mar 28, 2026

Posted on

Jan 27, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

IT Support Engineer IT Helpdesk Mid Level IT Support Engineer Remote IT Support Engineer

Skills

Active Directory Entra ID ITSM TCP IP DNS VLAN Windows Hardware Deployments HelpDesk+

Claim this profile

Acclaro

Company size

201-500 employees

Founded in

2002

Chief executive officer

Russell Haworth

Markets

Translation Services Localization Services Language Services AI Powered Translation Globalization Services Content Management Enterprise Software Technology Services Media & Communications SaaS

Employees live in

United States

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

United States only

IT Support Tech Level 2

Exclusively Remote

Full Time

Mid Level IT Support Engineer

United States only

Level 3 IT Support

Exclusively Remote

Full Time

Level 3 Support Engineer

United States only

L2 Service Desk Engineer

ScalableOS

Employee count: 201-500

Full Time

IT Services

United States only

Tier 3 Helpdesk Technician

ScalableOS

Employee count: 201-500

Full Time

& Technology

United States only

L2 Helpdesk Engineer

ScalableOS

Employee count: 201-500

Full Time

& Technology

United States only

Service Desk Manager

ScalableOS

Employee count: 201-500

Full Time

IT Services

Top remote companies

Remote companies like Acclaro

Find your next opportunity by exploring profiles of companies that are similar to Acclaro. Compare culture, benefits, and job openings on Himalayas.

View all companies

LO3 jobs

Localize

Benefits Tech stack

Our Localize TMS platform is used by 500+ companies to translate websites and applications into other languages.

Translation Localization

Acolad

Benefits Tech stack

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

Translation Localization

WE359 jobs

Welocalize

Salaries Benefits Tech stack

Welocalize is a company that provides services to transform content into multiple languages.

SEO SEM

Homeland Language Services

Benefits Tech stack

Homeland Language Services is a family-owned global provider of certified interpreting and translation services in over 120 languages, focusing on healthcare, legal, government, and business sectors. Founded in 2016 by three brothers with an immigrant background, they aim to bridge communication gaps with culturally sensitive and accurate language solutions.

Translation Services Interpretation Services

SM1 job

Smartling

Salaries

Smartling is an AI-powered translation platform that helps global businesses translate content efficiently and effectively.

Localization Translation Services

MC6 jobs

Motionpoint Corp

Salaries Benefits Tech stack

MotionPoint is a leader in website translation and localization, offering technology-driven solutions and managed services to help businesses connect with global audiences in their native languages.

Website Localization Translation Services

Top remote companies

Remote companies like Acclaro

Find your next opportunity by exploring profiles of companies that are similar to Acclaro. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!