Lead-Principal Product Experience Design

This is a remote position within the USA

Position Summary:
The Principal, Product Experience Design is a strategic and tactical product design leader and execution expert who plans, coordinates, and oversees the design and evolution of new and existing SaaS products, experiences, and customer solutions based on user, market, and business needs. This person sets and drives the product experience design vision, strategy, and execution across a portfolio of products and platforms working with cross-functional teams to significantly improve customer adoption, value realization, usability, consistency, and delight. They define and implement user experience standards, design systems, and research practices to launch and maintain best-in-class digital solutions that improve the success and satisfaction of our users and customers.

Responsibilities:

• Owns and manages the end-to-end product experience design lifecycle and outcomes for assigned product areas from discovery through delivery ensuring measurable impacts to product usability, engagement, adoption, growth, and satisfaction/delight.

• Leads and influences cross-functional teams and stakeholders to drive design-led thinking across the organization, aligning on a shared vision for product experience and customer success.

• Aligns the design vision with company goals, brand standards, and product strategy to deliver cohesive, customer-centered experiences across platforms.

• Interfaces directly with customers and internal users to determine opportunities for UX improvement and translate those needs into clear design strategies and actionable solutions.

• Lead and manage portfolio of efforts as well as the internal and/or external product design resources, budget, and staff augmentation needs.

• Defines competitive differentiation through customer research, benchmarking, and continuous discovery, integrating VOC and usability insights into product direction.

• Collaborates with Product Management, Content, Sales, Ops, Engineering, and Marketing to design, prototype, and deliver innovative solutions that are scalable, accessible, and impactful.

• Player/Coach, Strategic/Tactical: balances hands-on design execution with leadership of product experience design and research from high-level experience strategy to detailed interaction and interface design.

• Collaborate with Marketing and Engineering to evolve the Design System, CX, and UX standards to ensure quality, efficiency, and consistency across all products and customer touchpoints.

• Partner with Product and Marketing teams to coordinate go-to-market efforts and customer-facing materials.

• Coaches, influences, and mentors others in the organization in design thinking, usability, storytelling, and storyboarding processes and best practices.

• Supports and occasionally leads customer presentations, demos, and workshops, representing the voice of design, product, and the user.

• Develops and maintains design documentation, design principles, and UX metrics to track and improve experience quality and performance.

• Responsible for stakeholder and key customer engagement, promoting a culture of empathy, creativity, and innovation across the organization.

• 8+ years’ experience as a UX, UI, Product, and/or Experience Designer for SaaS products.

• 3+ years in principal, group, or manager level design leadership role.

• 5+ years’ experience in B2B or B2B2C SaaS environments required.

• Experience in healthcare or complex data/workflow software a strong plus.

• Proven track record designing and leading end-to-end product experiences across multiple digital platforms and delivery channels (cloud, web, mobile web/responsive, mobile/native apps, integrated marketplaces, etc).

• Deep understanding of user-centered design, information architecture, design systems, SEO, AI, and accessibility standards (VPAT/508/WCAG).

• Strong working knowledge of UX research methods, usability testing, and data-informed design decision-making.

• Expertise with modern design tools (e.g., Figma, FigJam, Miro), advanced AI based rapid prototyping and design tools, and collaboration using those tools in an Agile and cross-functional environment.

• Experience defining and scaling Design Systems, pattern libraries, and interaction standards across multiple teams.

• Excellent ability to communicate design rationale and value clearly to executives, engineers, and product stakeholders.

• Strong leadership and communication skills, providing direction to others at all levels in the organization, leading through influence, collaboration, and storytelling.

• Ability to manage organizational-wide design initiatives, align with AAPC’s values and culture, and foster trust, creativity, and growth within teams.

• Excellent interpersonal and relationship building skills, with a customer-first, empathetic approach to problem solving.

• Highly organized and capable of managing multiple design projects simultaneously, maintaining design quality and delivery velocity.

• Operates autonomously and in team settings, in a fast-paced, quick-thinking, results/outcomes-driven environment, with a passion for impact and innovation.

• Competitive salary and benefits package.

• Flexible, remote work environment.

• The opportunity to make a significant impact on our business and work with a fun, collaborative team.

• Professional development and growth opportunities.

About AAPC:

AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare.

AAPC Values:

DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of owninterest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.

AAPC is an Equal Opportunity Employer.
This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.