Customer Contact Assistant
The Army & Air Force Exchange Service is the Department of Defense's largest retailer, providing tax-free goods and services to military members and their families worldwide.
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Responds to customer inquiries in the customer contact center. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
Additional Qualifications/Requirements
REMOTE/TELEWORK NOT AUTHORIZED PER PRESIDENTIAL MEMORANDUM RETURN TO IN PERSON WORK
WORK SCHEDULE - ONSITE (MUST RESIDE IN THE DFW AREA)
PCS NOT AUTHORIZED/LSP NOT AUTHORIZED
Job Qualifications
Completion of high school or equivalent. Call center, clerical/administrative office experience preferred. Must possess the ability, knowledge, and skill to operate/use Microsoft Office Suite.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Answers inbound calls and promotes products and services related to Military Star, veterans online service benefit, and e-commerce to drive sales growth and increase customer loyalty.
Assists customers with order fulfillment. Researches and provides immediate response to inquiries related to credit program accounts and/or online shopping website.
Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures related to call quality and productivity. Maintains schedule and productivity adherence goals.
Maintains data security guidelines by ensuring PII and PCI are properly controlled.
Performs other duties as assigned.
About the job
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About AAFES
Learn more about AAFES and their company culture.
Our customers face the unique challenges of military life, which is why we are dedicated to going where you go. Since 1895, the Army & Air Force Exchange Service (The Exchange) has served as a lifeline to America's troops and their families, providing quality goods and services at tax-free prices, regardless of location. We understand that military service often means being stationed far from home, so we strive to bring a taste of home to you, whether you are at a stateside garrison or deployed to a remote forward operating base.
We are more than just a retailer; we are a force multiplier for quality of life. 100% of our earnings are reinvested into the military community, with roughly 60% funding critical Morale, Welfare, and Recreation (MWR) programs that support readiness and resiliency. The remaining earnings fund new store construction and improvements to ensure your shopping experience remains top-tier. From our online store, ShopMyExchange.com, to our physical locations worldwide, we are committed to serving those who serve, offering exclusive savings and employment opportunities to Veterans and military spouses.
Tech stack
Learn about the tools and technologies that AAFES uses to build, market, and sell its products.
AAFES employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at AAFES.
Retirement Plan
401(k) and pension plan.
Life Insurance
Life insurance coverage.
Paid Sick Leave
20 days of paid sick leave.
Healthcare
Medical and dental insurance.
AAFES
Company size
5000+ employees
Founded in
1895
Chief executive officer
Tom Shull
Markets
Duty Free Tax Free RetailConvenience Stores & Fuel RetailMilitary Retail (Exchange Services)E commerce Online RetailBrick and Mortar RetailGovernment Services Federal Agency RetailConsumer Goods & General MerchandiseDefense & Military Community Services (MWR Support)Logistics & Global DistributionVeteran & Military Spouse Employment Workforce Programs
Employees live in
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