Scrum Master

Key Responsibilities:

• Scrum & Agile Facilitation:
• Serve as the primary Scrum Master for three dedicated client software development teams, facilitating all Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective) effectively and efficiently.
• Coach and mentor development teams, Product Managers, and stakeholders on Agile principles, Scrum framework, and best practices.
• Foster a culture of continuous improvement, self-organization, and accountability within the teams.
• Help teams identify and resolve impediments to maximize productivity and delivery.
• Ensure proper use of Agile tools (Jira) for backlog management, sprint tracking, releasing dependencies and reporting.
• Client Relationship Management:
• Act as a trusted advisor and primary point of contact for client stakeholders regarding team progress, challenges, and agile processes.
• Manage client expectations regarding team capacity, scope changes, and delivery timelines.
• Facilitate effective communication channels between client product managers, business stakeholders, and development teams.
• Actively participate in agile facilitators group, share knowledge and collaborate on company level activities
• Team Performance & Health:
• Monitor and report on team performance metrics (e.g., velocity, burndown, lead time) to clients leadership.
• Conduct regular health checks and retrospectives to identify areas for improvement in team dynamics, processes, and tools.
• Promote cross-functional collaboration and knowledge sharing within and across teams.
• Help teams self-organize and make decisions collectively.
• Impediment Resolution & Risk Management:
• Actively identify, track, and remove impediments that hinder team progress, escalating when necessary.
• Anticipate and manage risks, developing contingency plans in collaboration with the teams and clients.
• Facilitate conflict resolution within the teams and between teams and stakeholders.
• Process Improvement:
• Champion continuous improvement initiatives, encouraging experimentation and adaptation of agile practices.

Success in this role will demonstrate itself through the following attributes and skills:

• Facilitation Skills: Proficient in leading engaging and productive meetings, workshops, and retrospectives, driving consensus and action.
• Client-Centric Mindset: Deep understanding of client needs, excellent stakeholder management, and a proactive approach to building strong client relationships.
• Problem-Solving & Critical Thinking: Ability to quickly identify issues, analyze root causes, and propose effective solutions in a dynamic environment.
• Servant Leadership: A natural inclination to support and empower teams, removing obstacles and fostering a collaborative, self-organizing environment.
• Adaptability & Resilience: Comfortable navigating ambiguity, embracing change, and effectively managing competing priorities across multiple teams and clients.
• Empathy & Emotional Intelligence: Ability to understand team dynamics, stakeholder concerns, and navigate interpersonal challenges with grace and professionalism.
• Continuous Learner: Passionate about agile methodologies and committed to staying current with industry trends and best practices.
• Results-Oriented: Focused on delivering tangible outcomes and maximizing value for clients.

Minimum Qualifications:

• 3+ years of experience as a dedicated Scrum Master in a software development environment.
• Proven experience successfully leading and coaching multiple (2+) software development teams simultaneously.
• Demonstrable experience working in a client-facing capacity, managing stakeholder expectations and relationships.
• Solid understanding of Agile principles and various frameworks (Scrum, Kanban).
• Proficiency with Agile project management tools (e.g., Jira, Azure DevOps).
• Excellent written and verbal communication skills in English.

Additional Experience Desired:

• Experience in a professional services or consulting environment.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.
• Experience with different development methodologies (e.g., Waterfall, hybrid models).
• Experience with geographically distributed teams.
• Technical background or understanding of software development lifecycle (SDLC).