Credit Risk Specialist

Our client, a global financial services and digital payments company, is seeking a Credit Risk Specialist.

This position is aremote 3-month contractwith the possibility of extension based on performance and business needs.You must be in the US, no H1B Visa status. Hourly rate $26.88, W2 + paid holidays through Talent Table. NO C2C.

Duties:

• Effectively solve customer inquiries via email using a CRM tool.
• Understand escalation paths to effectively triage a seller’s needs based on where they are in their loan cycle to mitigate risk.
• Answer customer questions regarding business documents or current loan information.
• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
• Identify, document, and follow up with cross-functional teams on product bugs and features.
• Advocate for our seller community by identifying issue trends and suggesting improvements to processes, policies, and products.
• Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers.
• Participate in ongoing training to maintain knowledge of BSA/AML and perform BSA/AML duties as required by job function.
• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
• 100% Remote.
• 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST.
  

Skills:

• 1-3 years of professional experience with either a financial institution or payment provider preferred - Must-have.
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to adapt to new situations and think on your feet quickly.
• Experience in direct customer-facing roles - Must-have.
• Interest in implementing feedback and dedicated to the improvement of your skills and work.
• Flexibility to adapt and manage multiple assignments while working independently- Must-have.
• Strong organizational, analytical, written, and verbal communication skills.
• Superb attention to detail - Must-have.
• Excellent time-management skills- Must-have.
• A desire to help people and improve the customer experience.
• Strong Internet research, Google Docs, and overall PC skills; SQL experience a plus.
• MacBook user preferred.