Part Time Florida-Based Helpline Counselor

Part Time Helpline Counselor (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida

Schedule: Part time, 16-30 hours per week (schedule to be determined); training schedule is Full Time Monday - Friday from 9:00am - 5:00pm beginning in early 2026

Compensation: $20 per hour

Summary of Mandatory Qualifications:

• Must be a Florida resident living within the state
• Be available remotely Full Time from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in early 2026
• Have at minimum an associate's degree from an accredited university
• Have four (4) years of combined education and relevant work experience (see below)
• Ability and interest in de-escalating callers experiencing crisis
• Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

• Is willing and able to learn our approach to crisis counseling through training and experience
• Has demonstrated the ability to conduct self-care
• Shows compassion, empathy, and respect to people from different cultures and backgrounds
• Prefers to work autonomously once adequately trained
• Is motivated to grow and learn in the position through training and coaching
• Is passionate about assisting others and has a background in service
• Is technologically savvy and able to take notes while talking or listening
• Is looking for flexible, part time work-- but can accommodate full time hours during a 6-week training period.

If this describes you, please read on!

Requirements

To be considered for this position, you must:

• Be a Florida resident residing within the state
• Have a secure, quiet, and confidential workspace with reliable internet
• Be free from caregiver responsibilities during work hours
• Be able to pass a level two (2) DCF background check and drug test prior to employment
• Meet or exceed our education requirement:
• A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
• An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
• Have a minimum typing speed of 30 WPM

• Be comfortable with a phone and virtual chat-based work environment
• Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in early 2026 (hours will change to your Part Time schedule once training is complete)
• Be available for 16-30 hours per week with a consistent schedule (flexible and accommodating options available)

Benefits

We are pleased to offer:

• Part Time employment at a rate of $20/hr
• 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
• 100% free mental heath telehealth sessions
• Flexible scheduling
• Work supplies such as company laptop, mouse, headset, paper, and pens

We welcome and encourage diversity in our workplace.

If you are interested in applying, we encourage all employees to think broadly about their background and skill set for the role. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Build a challenging and rewarding career with us! We look forward to your application.