Creative Operations Specialist

Work Schedule

Environmental Conditions

Job Description

Discover Impactful Work:

As a Creative Operations Specialist, you will champion your assigned Pods and Squads, driving adoption of Workfront processes, accurate reporting, and efficient workflows. You’ll be the first point of contact for onboarding, support, and process improvements while helping teams take advantage of new system functionality.

A day in the Life:

• Onboard, train, and support new users on Pod/Squad processes.
• Maintain templates, reports, and dashboards to track operational metrics.
• Cascade enterprise-level process and system changes.
• Provide first-line technical support and escalate issues as needed.
• Keep process and template documentation current.
• Stay up to date on Workfront releases; test and recommend new features for adoption.
• Partner with Pods/Squads to refine workflows and improve efficiency.
• Support onboarding of new groups into Workfront with training and templates.
• Gather user feedback and share with the System Administrator for enterprise improvements.

Keys to Success:

• Strong knowledge of Workfront functionality and workflows.
• Effective trainer and communicator across user levels.
• Organized and detail-oriented with reporting accuracy.
• Proactive in spotting process gaps and suggesting improvements.
• Collaborative with ability to escalate and partner effectively.

Education & Experience

• High school diploma or equivalent required.
• 2+ years with Workfront or similar project management tool.
• Proven ability to create reports, dashboards, and templates.
• Experience in training, onboarding, or process support.
• Exposure to process improvement or workflow documentation preferred.

Knowledge, Skills, Abilities

• Strong verbal and written communication skills.
• Analytical approach with reporting proficiency.
• Ability to manage multiple priorities in a fast-paced environment.
• Desire to learn new system functionality and apply findings to team processes.