Upgrade to Himalayas Plus and turbocharge your job search.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
For job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generatorRemote jobs RSSRemote jobs widgetCommunity rewardsJoin the remote work revolution
Himalayas is the best remote job board. Join over 200,000 job seekers finding remote jobs at top companies worldwide.
Upgrade to unlock Himalayas' premium features and turbocharge your job search.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Network Support Engineers are the unsung heroes keeping our digital world connected, ensuring seamless operation of the complex networks that power businesses and daily life. You'll diagnose and resolve critical network issues, playing a vital role in maintaining connectivity and security for organizations. This role offers a dynamic challenge, blending technical problem-solving with direct user support, making it distinct from pure network design or administration.
$90,520 USD
(U.S. national median, May 2023, BLS)
Range: $50k - $140k+ USD
4%
as fast as average (2022-2032)
≈34,700
openings annually
Bachelor's degree in a computer-related field, though associate's degrees with relevant certifications (e.g., CompTIA Network+, CCNA) are often accepted.
A Network Support Engineer is a technical professional focused on maintaining the stability, performance, and security of an organization's computer networks. This role involves diagnosing and resolving network issues, configuring network devices, and ensuring continuous network availability for users and systems. They act as the front line of defense against network disruptions, providing crucial support to keep business operations running smoothly.
This role differs from a Network Architect, who designs network infrastructures, or a Network Administrator, who often manages the broader network infrastructure including servers and applications. The Network Support Engineer's primary focus is on troubleshooting, maintenance, and providing hands-on operational support for existing network systems, ensuring the network performs as intended and quickly resolving any problems that arise.
Network Support Engineers typically work in an office environment, often within a data center or a dedicated network operations center (NOC). Remote work is increasingly common, though on-site presence may be required for hardware installations or complex troubleshooting. The role involves significant collaboration with other IT professionals, including system administrators, security analysts, and developers. The pace can vary from steady maintenance tasks to high-pressure situations during outages or critical incidents. While standard business hours are common, occasional after-hours or on-call support may be necessary to address urgent network issues.
Network Support Engineers regularly use a range of diagnostic and configuration tools. These include command-line interfaces (CLIs) for Cisco IOS, Juniper Junos, and other vendor operating systems, alongside network monitoring tools like SolarWinds, PRTG, or Nagios for performance and availability tracking. Packet sniffers such as Wireshark are essential for deep-level troubleshooting. They also work with ticketing systems like ServiceNow or Jira for incident management and documentation platforms like Confluence. Familiarity with specific hardware from vendors like Cisco, Juniper, and Fortinet is crucial, encompassing routers, switches, firewalls, and wireless access points. Understanding of TCP/IP, DNS, DHCP, and VPN protocols is fundamental for daily tasks.
Qualifications for a Network Support Engineer are structured around a blend of foundational knowledge and practical troubleshooting abilities. Employers prioritize candidates who demonstrate a clear understanding of network protocols, hardware, and diagnostic tools. Requirements vary significantly by seniority, with entry-level roles focusing on basic support and more senior positions demanding expertise in complex network architectures and security.
Company size and industry sector also influence the required skill set. Large enterprises often seek specialists in specific vendor technologies, while smaller companies may prefer generalists who can handle a wider range of issues. Geographic location can affect the prevalence of certain certifications or language requirements. Formal education, such as a Bachelor's degree, provides a strong theoretical base, but practical experience and industry certifications often hold equal or greater weight, especially for mid to senior-level roles. Certifications like CCNA or Network+ validate specific skill sets and are frequently a 'must-have' for many employers.
Alternative pathways, including vocational training, military experience in IT, or self-taught individuals with a strong portfolio of lab work and problem-solving examples, are increasingly accepted. The skill landscape is evolving, with a growing emphasis on network automation, cloud networking, and cybersecurity integration. This means Network Support Engineers must continuously update their skills beyond traditional routing and switching. Balancing a broad understanding of network principles with deep expertise in specific technologies is crucial for career progression in this field.
Becoming a Network Support Engineer involves understanding various entry points, from formal education to self-taught skills. While a computer science degree is a traditional route, certifications and hands-on experience are increasingly vital, especially for career changers. Expect a timeline of 6-18 months for entry, depending on your starting point and dedication to skill acquisition.
Entry strategies vary significantly; larger corporations may prefer candidates with degrees and multiple certifications, while smaller businesses or startups might prioritize practical problem-solving skills and a strong aptitude for learning. Geographic location also plays a role; major tech hubs offer more diverse opportunities, but remote roles are expanding. Focus on building a robust practical skill set and demonstrating your ability to troubleshoot and maintain network infrastructures.
Overcoming barriers like a lack of formal experience requires proactive learning and building a portfolio of practical projects. Networking with current professionals and seeking mentorship can provide invaluable insights and open doors to opportunities not widely advertised. The hiring landscape values demonstrable skills and a proactive approach to continuous learning over just academic credentials.
Becoming a Network Support Engineer involves navigating a diverse educational landscape. Formal four-year bachelor's degrees in Computer Science, Information Technology, or Network Engineering provide a strong theoretical foundation. These programs typically cost between $40,000 and $100,000+ for tuition and usually take four years to complete. They are well-regarded by larger enterprises and offer a comprehensive understanding of networking principles, operating systems, and cybersecurity.
Alternatively, intensive bootcamps and specialized certification programs offer a faster, more focused path. Network support bootcamps, often costing $10,000 to $20,000, can be completed in 12 to 24 weeks. These programs focus on practical skills directly applicable to the role, such as configuring routers, troubleshooting network issues, and managing network devices. While bootcamps may not carry the same academic weight as a degree, they are increasingly accepted by employers who prioritize hands-on experience and validated skills.
Self-study, utilizing online courses and free resources, offers the most flexible and cost-effective route. This approach can range from a few hundred dollars for course subscriptions to nearly free, with completion times varying from 6 to 18 months depending on individual dedication. However, self-study requires significant self-discipline and the ability to build a portfolio of practical projects. Regardless of the initial path, continuous learning through industry certifications like CompTIA Network+, CCNA, or JNCIA is crucial for career advancement. Employers highly value these certifications as they demonstrate up-to-date knowledge and specialized skills, critical for a Network Support Engineer's evolving responsibilities.
Compensation for a Network Support Engineer varies significantly based on several factors. Geographic location plays a crucial role; major tech hubs and high cost-of-living areas typically offer higher salaries compared to rural regions, reflecting local demand and economic conditions. International markets also present diverse salary scales, with the provided figures contextualized in USD.
Years of experience, specialized certifications (like CCNA, CCNP, or JNCIP), and expertise in specific networking technologies (e.g., SD-WAN, cloud networking, cybersecurity) significantly impact earning potential. Professionals with advanced skills in complex network architectures or troubleshooting command premium compensation.
Total compensation extends beyond base salary to include performance bonuses, stock options or equity, comprehensive health and retirement benefits, and allowances for professional development or certifications. Larger enterprises or those in critical infrastructure sectors often offer more robust packages. Remote work opportunities also influence salary ranges, sometimes allowing for geographic arbitrage where engineers in lower cost-of-living areas earn competitive salaries.
Negotiation leverage comes from demonstrated problem-solving abilities, a strong track record of network uptime, and the ability to contribute to strategic network improvements. Industry-specific trends, such as the increasing reliance on cloud infrastructure and automation, continue to drive salary growth for skilled Network Support Engineers.
| Level | US Median | US Average |
|---|---|---|
| Junior Network Support Engineer | $65k USD | $68k USD |
| Network Support Engineer | $82k USD | $85k USD |
| Senior Network Support Engineer | $105k USD | $110k USD |
| Lead Network Support Engineer | $125k USD | $130k USD |
| Network Operations Engineer | $112k USD | $115k USD |
| Network Support Manager | $140k USD | $145k USD |
The job market for Network Support Engineers remains stable with consistent demand, driven by the increasing complexity of network infrastructures and the critical need for reliable connectivity. While not experiencing explosive growth like some software development roles, the field benefits from continuous digital transformation across all industries. Companies require skilled professionals to maintain, troubleshoot, and optimize their networks, which are the backbone of modern business operations.
Growth is projected at approximately 5-7% over the next decade, aligning with the average for all occupations. This steady demand is fueled by the expansion of cloud services, the proliferation of IoT devices, and the ongoing need for robust cybersecurity measures within network environments. Emerging opportunities include specializations in Software-Defined Networking (SDN), Network Function Virtualization (NFV), and network automation, where engineers use scripting and programming to manage networks more efficiently.
The supply and demand dynamics are relatively balanced, though a shortage of highly specialized engineers with expertise in cutting-edge technologies persists. Automation and AI will increasingly handle routine tasks, shifting the Network Support Engineer's role towards more complex problem-solving, strategic planning, and implementing new technologies. Therefore, continuous learning and adapting to new tools are crucial for future-proofing this career. This profession is relatively recession-resistant, as businesses always require operational networks. Geographic hotspots include major metropolitan areas, but remote work is becoming more prevalent, expanding opportunities beyond traditional tech hubs.
Career progression for a Network Support Engineer involves a clear path from foundational troubleshooting to strategic network optimization and leadership. Professionals typically begin by mastering core technical issues, then advance by taking on more complex problems, eventually specializing or moving into management. Both individual contributor (IC) and management tracks offer distinct growth opportunities.
Advancement speed depends on several factors: the complexity of networks supported, the adoption of new technologies, and individual performance. Specialization in areas like security, cloud networking, or specific vendor technologies often accelerates progression. Company size also plays a role; larger enterprises may offer more defined IC paths to principal roles, while smaller companies might push engineers into broader operational or management roles sooner.
Lateral moves into network architecture, security engineering, or DevOps are common for experienced Network Support Engineers seeking new challenges. Continuous learning, obtaining relevant certifications (e.g., CCNA, CCNP, JNCIP), and active participation in industry forums are crucial. Building a strong professional network and finding mentors significantly aids career trajectory, providing insights into emerging trends and leadership opportunities.
Provide first-line support for network-related issues, including connectivity problems, basic hardware failures, and common software configurations. Follow documented procedures for troubleshooting and resolution. Document all actions taken and escalate complex problems to senior engineers. Work under direct supervision.
Develop foundational knowledge of TCP/IP, routing, switching, and common network protocols. Learn to use network monitoring tools and ticketing systems. Focus on effective communication with users and escalating issues appropriately. Work towards entry-level certifications like CompTIA Network+ or CCNA.
Ace your application with our purpose-built resources:
Proven layouts and keywords hiring managers scan for.
View examplesPersonalizable templates that showcase your impact.
View examplesPractice with the questions asked most often.
View examplesReady-to-use JD for recruiters and hiring teams.
View examplesNetwork Support Engineers find strong demand worldwide, translating well across diverse IT infrastructures. Global trends in 2025 show continuous growth in network-dependent industries, making this role crucial. Cultural and regulatory differences impact how support is delivered, especially regarding data privacy and service level agreements. Professionals seek international roles for advanced projects and diverse work environments. Global mobility benefits from certifications like CCNA or CCNP, which are widely recognized.
Salaries for Network Support Engineers vary significantly by region and experience. In North America, particularly the US, annual salaries range from $60,000 to $100,000 USD, with higher figures in tech hubs. Canada offers $55,000 to $85,000 CAD (approx. $40,000-$62,000 USD). These figures reflect higher living costs.
European salaries differ widely. In Western Europe, countries like Germany and the UK offer €40,000 to €70,000 (approx. $43,000-$75,000 USD), while Eastern European nations like Poland might provide €20,000 to €35,000 (approx. $21,000-$38,000 USD). Purchasing power parity means lower nominal salaries in some regions still offer a good quality of life.
Asia-Pacific markets like Singapore and Australia show strong compensation, with salaries from S$50,000 to S$90,000 (approx. $37,000-$67,000 USD) and AU$65,000 to AU$100,000 (approx. $43,000-$66,000 USD) respectively. India's market typically offers ₹500,000 to ₹1,000,000 (approx. $6,000-$12,000 USD), but with a much lower cost of living.
Latin America sees lower nominal salaries, such as $15,000 to $30,000 USD in Brazil or Mexico, but these often align with local living expenses. Salary structures internationally include varying benefits, from comprehensive healthcare in Europe to performance bonuses in North America. Tax implications also significantly affect take-home pay, with some European countries having higher income taxes than the US. Experience and specialized certifications like CCIE can significantly increase compensation globally.
Network Support Engineers have increasing remote work potential, especially for roles focused on monitoring and troubleshooting. Companies often hire internationally for these positions to access a wider talent pool. Legal and tax implications require careful consideration; employers must comply with local labor laws and tax regulations in the engineer's country of residence. Time zone differences can be a challenge, requiring flexible working hours for international team collaboration.
Digital nomad visas are emerging in countries like Portugal and Estonia, offering pathways for Network Support Engineers to live and work remotely. Many global tech companies and managed service providers actively recruit for remote network support roles. Remote work can impact salary expectations, sometimes leading to geographic arbitrage where higher-paying jobs from developed economies are performed from lower-cost regions. A stable internet connection, suitable workspace, and reliable equipment are essential for effective international remote work.
Network Support Engineers commonly use skilled worker visas for international roles. Popular destinations include Canada (Express Entry), Australia (Skilled Nominated Visa), and Germany (EU Blue Card). Requirements typically include a relevant degree or extensive experience, often 3-5 years. Professional certifications like CCNA or CCNP are highly valued.
Education credential recognition is crucial; applicants often need their qualifications assessed. Visa timelines vary, from a few months in Europe to over a year for some North American or Australian programs. Many countries offer pathways to permanent residency or citizenship after several years of skilled employment. Language requirements, such as English proficiency tests (IELTS, TOEFL) for Anglophone countries or German for Germany, are standard.
Some countries offer fast-track processing for in-demand IT professions. Practical considerations include demonstrating sufficient funds and securing family visas for dependents. Intra-company transfers are also common for engineers moving within multinational corporations.
Understanding the current market realities for Network Support Engineers is crucial for career success. The field has evolved rapidly from 2023 to 2025, driven by post-pandemic digital transformation and the pervasive impact of AI.
Broader economic factors, such as inflation and interest rates, influence IT budgets and, consequently, hiring velocity for support roles. Market realities vary considerably by experience level, with senior engineers in higher demand, and by geographic region, depending on local industry concentrations. Company size also plays a role, as large enterprises maintain dedicated teams while smaller firms might outsource or rely on broader IT staff. This analysis provides an honest assessment of current conditions.
Network Support Engineers face increased competition, especially at entry levels, as companies seek more experienced candidates or automate basic tasks. Economic uncertainty causes hiring freezes, impacting job availability. A skill gap exists; employers need advanced cloud networking and automation skills, not just traditional routing and switching knowledge. Remote work expands the candidate pool, intensifying competition.
Despite challenges, strong demand exists for Network Support Engineers specializing in cloud network environments and automation. Roles focused on SASE (Secure Access Service Edge) architecture and network security integration are also emerging with significant growth potential.
Professionals can gain a competitive edge by acquiring certifications in cloud platforms (e.g., AWS Certified Advanced Networking, Azure Network Engineer Associate) and demonstrating hands-on experience with automation tools. Underserved markets or regions with expanding data center infrastructure often present better opportunities than saturated tech hubs.
Networking professionals who can bridge the gap between traditional network operations and DevOps practices are highly valued. This includes scripting for network device configuration, API integration, and leveraging AI for network performance monitoring. Strategic career moves involve targeting industries undergoing rapid digital transformation, such as fintech or healthcare, where network reliability is paramount. Investing in skills that align with these emerging trends positions engineers for long-term career resilience and growth.
Demand for Network Support Engineers remains steady in 2025, but the nature of the role is shifting significantly. Companies still need professionals to maintain critical network infrastructure, yet automation and AI tools are absorbing many routine troubleshooting tasks. This means a move away from purely reactive support towards proactive maintenance and optimization.
Economic conditions influence hiring, with larger enterprises continuing to invest in robust network teams, while smaller companies might seek multi-skilled IT generalists. Generative AI is not directly displacing support roles yet, but it enhances diagnostic tools and knowledge bases. This requires engineers to become adept at using AI-powered platforms for faster problem resolution and predictive analysis.
Employer requirements now emphasize proficiency in cloud networking (AWS, Azure, GCP), network automation (Python, Ansible), and cybersecurity within network operations. Traditional CCNA-level skills are foundational but insufficient. Salaries show modest growth for those with specialized skills in cloud and automation, while demand for generalist on-premise support is flattening. Geographic variations are notable; major tech hubs and areas with strong data center presence offer more opportunities. Remote work is common for many support roles, but some companies prefer local staff for on-site hardware issues.
The landscape for Network Support Engineers is rapidly transforming, driven by significant advancements in automation, cloud computing, and cybersecurity. These technological shifts are not merely altering existing roles but are actively creating entirely new specialization opportunities. Professionals who strategically position themselves in these emerging areas can unlock substantial career advancement and often command premium compensation in 2025 and beyond.
Understanding these future-oriented career paths is crucial for long-term success. While established specializations remain vital, the highest growth potential often lies in cutting-edge niches. Early adoption and skill development in these nascent fields allow engineers to become subject matter experts as these areas mature, securing a competitive advantage.
Many emerging specializations, particularly those at the intersection of networking and AI or security, are projected to become mainstream within the next three to five years, leading to a significant increase in job opportunities. Pursuing these innovative paths involves a calculated risk, as some areas may evolve differently than expected. However, the potential rewards—accelerated career growth and higher earning potential—often outweigh these considerations for forward-thinking professionals.
As network infrastructures increasingly migrate to public, private, and hybrid cloud environments, the demand for Network Support Engineers specializing in cloud-native networking solutions is surging. This involves understanding and managing virtual networks, load balancers, firewalls, and connectivity within platforms like AWS, Azure, and Google Cloud. This specialization is critical for ensuring seamless, scalable, and resilient network operations in the cloud, moving beyond traditional on-premise hardware.
The rise of Software-Defined Wide Area Networks (SD-WAN) and Secure Access Service Edge (SASE) architectures is revolutionizing how enterprises connect and secure their distributed networks. Network Support Engineers in this area focus on deploying, managing, and troubleshooting these intelligent, policy-driven network overlays. They ensure optimal application performance, secure branch connectivity, and centralized network control, moving away from complex, hardware-centric routing.
With the proliferation of IoT devices across industries, securing these endpoints and their network communications has become paramount. This specialization involves designing, implementing, and supporting network security measures specifically for IoT ecosystems, addressing vulnerabilities unique to these devices. Network Support Engineers in this field protect sensitive data, prevent unauthorized access, and ensure the integrity of IoT network traffic from edge to cloud.
Network automation and orchestration are transforming operational efficiency for Network Support Engineers. This specialization focuses on developing and implementing scripts, tools, and platforms to automate routine network tasks, configuration management, and incident response. Engineers in this area use programming languages and automation frameworks to reduce manual errors, accelerate deployments, and free up time for more complex problem-solving and strategic initiatives.
The increasing sophistication of cyber threats demands Network Support Engineers with specialized skills in network security operations and incident response. This role involves actively monitoring network traffic for anomalies, identifying and mitigating security breaches, and implementing robust security controls at the network layer. Professionals in this area play a critical role in defending organizational networks against evolving cyberattacks and ensuring business continuity.
Understanding both the advantages and challenges of a career is crucial before making a commitment. A career as a Network Support Engineer offers specific benefits and drawbacks, which can vary significantly. Factors like company culture, industry sector, the size of the organization, and the specific network environment all influence the daily experience. Furthermore, the pros and cons may shift as you progress from an entry-level position to a more senior role, where responsibilities and expectations evolve. What one person considers a benefit, such as constant learning, another might see as a challenge due to the time commitment involved. This assessment provides an honest, balanced view to help you set realistic expectations for this profession.
Network Support Engineers face distinct challenges in troubleshooting complex systems and ensuring network uptime. This section addresses the most common questions about entering this role, from mastering diagnostic tools to managing on-call responsibilities and communicating technical issues to non-technical users.
Entry into a Network Support Engineer role typically requires a foundational understanding of networking concepts, often gained through certifications like CompTIA Network+ or CCNA. While a degree in IT or a related field is helpful, many employers prioritize practical skills and relevant certifications. Building a home lab for hands-on experience with routers, switches, and firewalls significantly boosts your resume.
Becoming job-ready for an entry-level Network Support Engineer position can take 6-18 months, depending on your current knowledge and learning intensity. If starting from scratch, dedicating 3-6 months to fundamental certifications (like Network+) and another 6-12 months for intermediate ones (like CCNA) while gaining practical experience is a realistic timeline. Actively participating in online forums and building small network projects accelerates the process.
Starting salaries for Network Support Engineers in entry-level roles typically range from $50,000 to $70,000 annually, varying by location, company size, and specific responsibilities. With 3-5 years of experience and advanced certifications (such as CCNP or specialized security certs), salaries can increase to $75,000-$100,000 or more. Specializing in areas like cloud networking or cybersecurity can further boost earning potential.
Work-life balance for Network Support Engineers can vary. While many roles offer standard business hours, the nature of network issues often requires flexibility. You may encounter on-call rotations, occasional after-hours work for critical outages, or scheduled maintenance windows. Companies with robust teams and clear escalation procedures generally offer a better balance than smaller organizations with limited staff.
The job market for Network Support Engineers remains stable and generally strong due to the increasing reliance on robust network infrastructures across all industries. While some routine tasks may become automated, the need for skilled professionals to troubleshoot complex issues, implement new technologies, and ensure network security will continue to grow. Specializing in emerging areas like SD-WAN or cloud networking enhances long-term job security.
Career growth for Network Support Engineers is diverse. You can advance to Senior Network Support Engineer, Network Administrator, Network Architect, or even transition into cybersecurity roles like Security Engineer. Many also move into project management, consulting, or specialized fields like Voice over IP (VoIP) or data center networking. Continuous learning and advanced certifications are key to upward mobility.
The primary challenges include diagnosing intermittent issues, managing user expectations during outages, and staying current with rapidly evolving network technologies. You will often need to communicate complex technical problems to non-technical stakeholders clearly and concisely. Dealing with high-pressure situations during critical network failures also requires strong problem-solving and calm under pressure.
Remote work opportunities for Network Support Engineers are becoming more common, especially for higher-level support roles that involve troubleshooting and configuration rather than physical hardware installation. However, some roles may still require occasional on-site presence for hardware issues or data center work. Many companies offer hybrid models, blending remote work with in-office collaboration.
Explore similar roles that might align with your interests and skills:
A growing field with similar skill requirements and career progression opportunities.
Explore career guideA growing field with similar skill requirements and career progression opportunities.
Explore career guideA growing field with similar skill requirements and career progression opportunities.
Explore career guideA growing field with similar skill requirements and career progression opportunities.
Explore career guideA growing field with similar skill requirements and career progression opportunities.
Explore career guideUnderstanding where you stand today is the first step toward your career goals. Our Career Coach helps identify skill gaps and create personalized plans.
Get a detailed assessment of your current skills versus Network Support Engineer requirements. Our AI Career Coach identifies specific areas for improvement with personalized recommendations.
See your skills gapEvaluate your overall readiness for Network Support Engineer roles with our AI Career Coach. Receive personalized recommendations for education, projects, and experience to boost your competitiveness.
Assess your readinessHandle a broader range of network incidents, including performance degradation and configuration errors. Perform routine network maintenance, upgrades, and patching. Participate in on-call rotations and provide technical guidance to junior colleagues. Collaborate with other IT teams to resolve cross-functional issues.
Strengthen diagnostic and problem-solving skills for complex network issues. Gain proficiency in managing and configuring routers, switches, firewalls, and wireless access points. Develop skills in network performance monitoring and basic security practices. Pursue vendor-specific certifications like CCNA or JNCIA.
Resolve complex and escalated network issues, often involving multiple systems or sites. Lead troubleshooting efforts during major outages. Design and implement network changes and improvements. Mentor junior engineers and contribute to documentation and best practices. Participate in project planning and execution for network enhancements.
Master advanced routing protocols (BGP, OSPF), VPN technologies, and network security concepts. Develop expertise in network design principles, capacity planning, and automation scripting (e.g., Python, Ansible). Focus on proactive problem identification and root cause analysis. Pursue CCNP or equivalent professional certifications.
Act as a technical lead for the network support team, overseeing major incidents and complex projects. Provide expert-level consultation and guidance on network architecture and operational challenges. Develop and enforce network standards and policies. Represent the team in cross-departmental initiatives and strategic discussions.
Develop strong leadership and project management skills. Focus on strategic planning for network infrastructure, vendor management, and budget contributions. Cultivate expertise in emerging technologies such as SDN, SD-WAN, and cloud networking. Drive continuous improvement initiatives and knowledge sharing across the team.
Focus on the operational stability, performance, and efficiency of the network infrastructure. Implement automation solutions to reduce manual tasks and improve incident response. Manage network monitoring systems and capacity planning. Work closely with development and architecture teams to ensure operational readiness of new services.
Deepen expertise in network automation, infrastructure as code, and site reliability engineering (SRE) principles. Focus on optimizing network performance, scalability, and resilience through proactive monitoring and automation. Develop strong understanding of cloud networking architectures (AWS, Azure, GCP).
Lead and manage a team of network support engineers, overseeing daily operations, project assignments, and performance reviews. Develop team goals, allocate resources, and ensure service level agreements (SLAs) are met. Act as a primary point of contact for network-related escalations and communicate with senior leadership on network status and initiatives.
Develop strong leadership, team management, and strategic communication skills. Focus on performance management, talent development, and resource allocation. Gain expertise in IT service management (ITSM) frameworks and budget management. Cultivate strong stakeholder management and negotiation abilities.
Learn from experienced Network Support Engineers who are actively working in the field. See their roles, skills, and insights.
Experienced network support engineer specializing in enterprise LAN/WAN, VPNs, and incident resolution.
IT support and network engineer delivering reliable infrastructure, security, and 24/7 end-user support.
L1 Network Support Engineer with strong technical and analytical skills.
Motivated Computer Science graduate specializing in network design, security, and infrastructure support.
