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Zara PapikyanZP
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Zara Papikyan

@zarapapikyan

Customer Support Specialist at National Hospice Locator, guiding people through hospice options, eligibility, and next steps.

Armenia
Message

At National Hospice Locator, I handle calls, emails, and messages about hospice and palliative care services. I guide people through care options, eligibility, and next steps.

At Gazprom Armenia CJSC, I prepared internal and external reports using data from multiple sources and maintained Excel databases and reporting systems. I also represented the company in external communications, meetings, and events.

Across my administrative and accounting roles, I supported invoice and expense processing, payroll activities, budgeting, and daily operations. At Karin Rest House, I supervised staff and managed daily operations.

Experience

Work history, roles, and key accomplishments

NL

Customer Support Specialist

National Hospice Locator

Jan 2025 - Dec 2025 (11 months)

Handled inbound calls, emails, and messages related to hospice and palliative care services. Provided clear and compassionate guidance on hospice options, eligibility, and next steps.

GC

Accountant and Reporting Specialist

Gazprom Armenia CJSC

Jan 2019 - Jan 2025 (6 years)

Prepared and submitted accurate internal and external reports using data from multiple sources. Maintained and updated Excel databases and reporting systems to ensure timely and consistent reporting.

NL

Administrative Assistant / Accountant

Norfolk LLC

Oct 2017 - Nov 2018 (1 year 1 month)

Provided administrative and accounting support, including invoice and expense processing. Maintained accurate records, reports, and documentation, and assisted with payroll activities.

GC

Customer Support Specialist

Gazprom Armenia CJSC

May 2016 - Sep 2017 (1 year 4 months)

Represented the company in external communications, meetings, and events professionally. Supported financial and administrative operations, preparing reports and presentations for external partners and authorities.

Education

Degrees, certifications, and relevant coursework

Yerevan State University logoYU

Yerevan State University

Bachelor's degree, Oriental Studies

1997 - 2001

Pursued a Bachelor's degree in Oriental Studies, focusing on the languages, cultures, and histories of the Orient.

Tech stack

Software and tools used professionally

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