At Solugenix, I lead operational responsibilities focused on client service, issue management, and effective business relationships. I provide clients with visibility into service performance, issues, and trends through regular reporting.
As Associate Operations Manager at Solugenix, I supported day-to-day operational coordination and communication between internal teams, clients, and vendors.
At Solugenix and SEI, I served as a Help Desk Supervisor, supporting technician performance, service quality, and client communication. At SEI, I coached technicians through one-on-one sessions and case reviews, and contributed to monthly service reviews with the Jiffy Lube client.
Earlier at SEI, I provided technical support for the Jiffy Lube account, supported technicians, and contributed to the POS system knowledge base. I also developed proficiency supporting the Delphi client and helped integrate and develop the knowledge base for Listen software.
