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Zack Neville

@zackneville

Account Leader at DHL Supply Chain, delivering clinical trials supply and a multi-year Blue Yonder WMS implementation.

At DHL Supply Chain, Life Sciences & Healthcare, I’m the main point of contact and escalation for two global pharmaceutical clinical trials accounts. I manage clinical trial material distribution across a multi-depot network and support temperature excursion management across warehousing and transport.

I directed the customer-facing arm of a multi-year Blue Yonder WMS implementation, including UAT, IRT-related training and post-go-live hyper care. I also build Excel and Power BI forecasting and reporting tools for customer business reviews, while supporting GDP/GMP compliance and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Account Leader

Current

DHL Supply Chain

Jan 2025 - Present (1 year 10 months)

Main point of contact and escalation for two global pharmaceutical clinical trials accounts, managing distribution and supply issues across a multi-depot, multi-continent network. Supports temperature excursion management, builds forecasting tools, and leads system implementations.

Clinical Trial Supply Distribution Temperature Excursion Management Forecasting Excel Power BI WMS Blue Yonder UAT IRT GDP GMP SOP流程设计 Continuous Improvement Stakeholder Management Negotiation Team Leadership

Senior Account Coordinator

DHL Supply Chain

Jan 2022 - Jan 2025 (3 years)

Managed daily operations of two global clinical trials accounts, covering distribution across three continents with full GDP/GMP compliance. Built reporting databases and led customer-facing projects including direct-to-patient initiatives.

Clinical Trial Supply Distribution GDP GMP SOP流程设计 Excel Power BI Reporting UAT Stakeholder Management Continuous Improvement Training Invoice Review

Clinical Trials Account Coordinator

DHL Supply Chain

Jan 2019 - Jan 2022 (3 years)

Coordinated communications between DHL's Centre of Excellence, worldwide depots, and a clinical trials customer. Assisted with client implementations and delivered training to internal and external stakeholders.

Clinical Trials Communication Skills Training Client Relations Project Coordination

Dispensing Assistant

Cox & Robinson Pharmacy

Jan 2011 - Jan 2019 (8 years)

Managed weekly, time-critical medication delivery for over 75 monitored dosage patients, maintaining full GDPR compliance. Expert user of one of ten dispensing robots in the country and trained staff on system use.

Medication Delivery GDPR Compliance Dispensing Robot Training

Education

Degrees, certifications, and relevant coursework

Swansea University

Bachelor of Arts (Hons), History

2014 - 2017

Activities and societies: Researched and presented on multiple topics individually and as part of a team; led research projects; developed strong analytical writing and argumentation skills.

Bachelor of Arts (Hons) in History from Swansea University, with research and presentation experience.