I built CartMind, an agentic e-commerce support system that routes queries to RAG, order lookup, feedback, or human-defer tools. Its grounded responses scored 0.94 on a 15-query RAG-triad evaluation, and I added PII masking, prompt-injection detection, and resumable conversations.
I’ve also developed agentic support and historical knowledge QA projects using LangChain, LangGraph, and ChromaDB. Alongside these projects, I currently work in customer operations at EDEKA Specht and am studying Software Engineering at University of Europe for Applied Sciences.
