At Traveloka, I built and optimized an AI-powered reimbursement chatbot that provided 24/7 employee support. It cut response times from about 10 minutes to under five seconds, reached 99% answer accuracy, and reduced finance workload by 50%.
I also built an end-to-end petty cash reimbursement workflow in Lark, with validation checks and a full audit trail, replacing a third-party expense tool. I implemented Travel Advance balance monitoring in Lark Base and optimized invoice posting to batch-process 20–50 invoices.
Alongside process automation, I coordinated more than 300 monthly employee expense transactions in Oracle ERP and supported policy compliance and timely processing. I also co-developed a non-travel reimbursement form and approval workflow with a senior colleague.
Earlier, as a Junior Auditor Intern at Praxity Alliance and KAP DBSD&A, I supported audit engagements, reviewed financial statements, and tested internal controls. I hold a Postgraduate Certificate in Accounting and Finance from Queen's University Belfast and have completed 8 of 13 ACCA papers.
