At Nysonian, I built and deployed CRM automation agents across chat, email, and voice for two e-commerce brands. They handle order management, refunds, returns, and retention across four storefronts.
Those agents resolve 65% of support volume, closing up to 1,500 queries per day and cutting monthly support costs from $72,000 to under $4,000. I also deployed an open-source voice agent on AWS EC2 for the brand’s U.S. support line.
At CareCloud, I architected a LangGraph multi-agent system that automated 80% of CSR operations and engineered event-driven automation that saved more than 200 operational hours per week. I also designed a RAG pipeline for 50,000+ documents, reaching 92% extraction accuracy and reducing hallucinations to under 2%.
I fine-tuned Llama 2 7B with QLoRA/PEFT for clinical entity extraction and deployed AI services as Dockerized microservices on AWS with Kubernetes. My work also includes voice AI, call analytics, and research on machine learning and computer vision.
