Ammar User

Built agentic AI systems for customer-support workflows, developed end-to-end ML models, and integrated tool calling with databases, Shopify, and ShipHero.

Delivered 15+ AI/ML and data engineering projects for international clients, maintaining a 4.9/5 satisfaction rating.

Developed AI-driven solutions for national and international clients, including government-sector projects in Saudi Arabia, and integrated ML workflows into production systems.

Evaluated LLM outputs as a human-in-the-loop judge, reviewed reasoning quality and factual correctness, and designed prompt evaluation scenarios to reduce hallucinations.

Fine-tuned pre-trained LLMs on domain-specific datasets, improving F1-scores by 15% across 3 R&D projects, and explored PEFT/LoRA strategies.

Grade: 3.52

BS in Artificial Intelligence from the University of Wah, completed in 2025 with a CGPA of 3.52.