Wanessa Costa Lima

Responsible for processing invoices, ensuring accuracy, and managing vendor queries. Handled international payments and prepared quarterly reports for tax compliance. Assisted with monthly accounting close and reconciliations.

Managed invoice matching and processing, supplier queries, and monthly reconciliations. Assisted with payroll and handled various bookkeeping tasks.

Provided accounts support, managed bank reconciliations, and handled creditor payments. Assisted with payroll and stock reconciliation.

Handled customer queries and complaints, managed bookings, and provided support in both English and Portuguese. Ensured customer satisfaction through effective communication.

Provided customer support via phone, email, and chat. Resolved complaints and handled banking transactions efficiently.

Managed administrative tasks including travel arrangements and expense processing for the director. Handled various personal tasks as required.

Handled customer queries regarding orders and invoices. Managed billing statements and accounts payable/receivable.

Completed a Diploma for Accounting Technicians, further enhancing accounting skills and knowledge.

Obtained a Certificate for Accounting Technicians, successfully passing all exams on the first attempt.

Achieved a Diploma in Bookkeeping Accounts & Payroll, specializing in Sage Line 50 and Sage Micropay.

Completed a Bachelor's Degree in Business Administration, focusing on various aspects of business management and administration.