Vinícius Rebouças

Regia helps small business owners take their first steps online.

• Build and deliver React websites for small business clients, from gathering requirements to launch
• Set up WhatsApp customer service automations so business owners can answer customers faster
• Manage client relationships, translating business needs into technical solutions

• Managed key client accounts as their main point of contact
• Prepared cost estimates, proposals and change orders for industrial, commercial and residential projects
• Visited client sites to understand their needs and define project scope

• Designed and built a full stack estimating tool with React, Node.js and PostgreSQL, used by the team in daily operations
• Modeled a price and supplier database that tracked when each price was last updated, keeping estimates current
• Integrated Google Maps data to find new suppliers in the region, and built a search that returned the three lowest-priced suppliers for each material
• Cut estima

• Handled escalated cases for Qualtrics clients worldwide, specializing in email delivery (SMTP) and file transfer (FTP) issues
• Analyzed logs and ran tests to identify the root cause of each issue and resolve it
• Handled dozens of support requests per day by phone, email and tickets in English, guiding users at different technical levels through each solution

• Served as a point of contact for Philip Morris employees on HR questions and requests
• Analyzed employee data and updated records in internal HR systems when changes were needed

• Provided HR service desk support to employees of client companies including Pirelli, AbbVie and AstraZeneca
• Answered questions and handled requests on payroll, benefits, vacation and employee records
• Updated employee records in SAP, keeping HR data accurate and up to date