Victoria Santos

• Senior QA Engineer in a Fintech environment, working on web applications and APIs within an Agile/Scrum team (2 QAs, 6 developers).
• Contribute to and maintain an existing test automation framework, continuously extending it by creating new automated test cases using Selenium with Java, TestNG, Cucumber and Maven.
• Actively contribute to test automation strategy, with a strong focus on framewo

Worked as Software QA Tester at uTest.

Documentation analysis.
Design of test cases.
Test plan and estimates.
Manual execution of Test Cases.
Functional Testing (Black Box), Smoke testing, exploratory, regression, and End2End.
Defect reporting and evidence collection through management tools.
Support team under SCRUM methodology.
Create, execute, and maintain Automated scripts using Cypress.
Set up a complete QA Automation Framework an

Team’s management, interviewing candidates to validate their knowledge
Designing functional and automation profiles for new projects
Knowledge management, applying tools like the knowledge matrix to identify holes in all the teams, and correct them
Designing test plan and test strategy for different projects
Training of the QA team in different topics
Designing, developing, and managing automation

Worked as Quality Assurance and Business Intelligence Analyst at Teleperformance.

Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Maintained up-to-date knowledge of product and service changes.
Resolved customer inquiries and complaints in a timely and empathetic manner.
Prepared reports and communication for senior management and clients.
Handled customer complaints. Met all customer call guidelines including service level