Victoria Gabriel
@victoriagabriel
Detail-oriented professional with experience in data analysis and technology.
What I'm looking for
I am a detail-oriented professional with a strong foundation in data analysis and quality assurance, currently pursuing a Bachelor's degree in Software Development and Entrepreneurship. My experience spans across various technology-driven environments, where I have developed a passion for enhancing safety systems and improving mapping accuracy to support cutting-edge autonomous solutions.
In my recent role as a Junior Operations Engineer at Cariad (Volkswagen Group), I have honed my skills in communication, problem-solving, and technical troubleshooting. I actively monitor systems, document processes, and collaborate with development teams to ensure smooth operations. My previous experience as a Remote Assistance Specialist at Starship Technologies allowed me to oversee autonomous delivery robots, addressing navigation challenges and optimizing performance in real-time.
With a commitment to continuous improvement, I have also worked as a Senior Production Specialist at Swappie OU, where I repaired and refurbished iPhones, utilizing diagnostic software tools to resolve complex issues. I am eager to leverage my skills and experiences in a dynamic environment that values innovation and teamwork.
Experience
Work history, roles, and key accomplishments
Junior Operations Engineer
Cariad (Volkswagen Group)
Jan 2025 - Present (7 months)
Supported operations within SLI/SLO/SLA frameworks and monitored systems, responding to incidents proactively. Documented processes, maintained a knowledge base, and managed tickets while collaborating with development teams.
Remote Assistance Specialist
Starship Technologies
Sep 2024 - Present (11 months)
Remotely oversaw and assisted autonomous delivery robots in navigating safely and efficiently in real time. Addressed navigation challenges, obstacles, or technical glitches to ensure uninterrupted operations.
Senior Production Specialist
Swappie OU
May 2022 - Present (3 years 3 months)
Repaired and refurbished iPhones, demonstrating strong technical troubleshooting skills and attention to detail. Utilized diagnostic software tools to identify and resolve complex hardware and software issues efficiently.
Customer Support Agent
Jeremiel4BestQquality
Jan 2020 - Present (5 years 7 months)
Delivered responsive and empathetic support to customers across digital messaging channels, ensuring timely resolution of inquiries and concerns. Assisted with order placements, shipment tracking, and status updates to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Estonian Entrepreneurship University of Applied Sciences
Bachelor of Science, Software Development and Entrepreneurship
Currently pursuing a Bachelor of Science in Software Development and Entrepreneurship. The program focuses on developing skills in software engineering and entrepreneurial ventures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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