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Utkarsh Singh

@utkarshsingh12

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Product Designer crafting user-centered B2B and B2C digital experiences.

India

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What I'm looking for

I seek a collaborative product design role where I can lead user-centered projects, drive cross-functional impact, work on large-scale B2B/B2C products, and grow into broader product leadership.

I am a Product Designer with 6+ years of experience designing B2B and B2C digital products for large-scale platforms. I lead platform revamps and end-to-end product design with a focus on user-centered design and measurable business outcomes.

At Capillary Technologies I led design for Rewards and delivered 50+ features and 6 B2B products in Agile sprints, maintaining NPS > 30 and winning the company hackathon. I collaborate closely with product managers and engineers to translate research and business needs into scalable solutions.

Previously I redesigned platforms for India’s largest private banking firm, improving task completion rates by 40% and reducing support tickets by 25%, and created mobile experiences for CHAAYOS that helped achieve 4.5+ app ratings. I practice mixed research methods and iterative prototyping to validate designs.

I hold certifications in Design Thinking and Innovation (IIT Delhi) and Design for the 21st Century (IxDF), and I specialize in Design Systems, Information Architecture, and responsive product experiences across FinTech, B2B SaaS, loyalty programs, and consumer mobile apps.

Experience

Work history, roles, and key accomplishments

Current

Product Designer

Current

Capillary Technologies

May 2022 - Present (3 years 8 months)

Led end-to-end product design for Rewards, a digital marketplace, delivering 50+ features and 6 B2B products over 3.5 years that improved adoption and maintained NPS > 30 across enterprise clients.

Product & Design UX Research Figma Design Systems Agile Scrum Prototyping Cross Functional Collaboration User Centered Design

UI & UX Designer

Sparklin

Mar 2021 - Feb 2022 (11 months)

Led a platform redesign for ICICI Bank across desktop, mobile, and tablet for 10M+ users, improving task completion rates by 40% and reducing support tickets by 25%.

UI Design UX Research Prototyping High Fidelity Designs Agile Figma Usability Testing

Visual Designer

Sparklin

Feb 2020 - Mar 2021 (1 year 1 month)

Designed mobile app experiences for CHAAYOS, producing user flows, wireframes, and pixel-perfect UI for iOS and Android that contributed to a 4.5+ app store rating.

Wireframing User Flows Visual Design Figma Adobe Photoshop Adobe Illustrator Design Thinking

Graphic Designer

7 Kreinto

Jun 2019 - Feb 2020 (8 months)

Prepared presentation decks and marketing materials that contributed to 15+ client acquisitions and increased social media engagement through strategic brand communications.

Graphic Design Presentation Brand Identity Social Media Design Adobe Photoshop Adobe Illustrator Client Communication

Education

Degrees, certifications, and relevant coursework

Indian Institute of Technology Delhi

Certification, Design Thinking and Innovation

2024 - 2025

Grade: 86.5%

Completed an industry-led certification in Design Thinking and Innovation covering problem framing, journey mapping, ideation, prototyping, and iterative testing; applied Double Diamond workflow in a capstone project.

Interaction Design Foundation

Certification, Human-Centered Design

2023 - 2023

Completed the course 'Design for the 21st Century with Don Norman' focused on human-centered design, systems thinking, and root-cause analysis for social impact.