ussama shafiq

Production Support & System Operations
1. Serve as L2 escalation point — resolve critical tickets escalated by L1 team across Loan Accounting, MSTR, Alfresco, and ETL modules for global banking clients.
1. Manage end-to-end monthly executions of Loan Accounting system including month-end close, posting-date runs, and reconciliation for 10+ enterprise clients.
1. Monitor production environments usi

L2 escalation engineer for SS&C Primatics EVOLV — a cloud-based loan accounting
platform serving global financial institutions including banks across the US, UK,
and Middle East.
── Production Support & Incident Management ──
- Serve as primary L2 escalation point — resolve critical tickets escalated by
L1 team across Loan Accounting, MSTR, Alfresco, and ETL modules
- Manage monthly loan acco

Delivered end-to-end implementation, QA, and production support for
digital payment and core banking projects across Pakistan and the Middle East.
── RAAST Instant Payment System (State Bank of Pakistan) ──
- Implemented Pakistan's national instant payment infrastructure on middleware
payment switch between State Bank and host banks
- Configured and validated REST + ISO 8583 message flows for

RAAST Instant Payment System (State Bank of Pakistan)
1. Implemented RAAST bulk payment system handling 10,000+ concurrent transaction validations between State Bank and host banks via middleware payment switch.
1. Configured and validated REST and ISO 8583 message flows on the payment switch; coordinated with SBP and host bank teams for end-to-end integration.
1. Conducted stress testing of 10,00