ULUL AMRI BIN MAT ALI
@ululamribinmatali
Experienced technical support and field service engineer improving uptime through remote diagnostics and field intervention when required.
MalaysiaWhat I'm looking for
I’m a versatile engineer supporting complex capital equipment across medical diagnostics, test & measurement, and telecommunications-adjacent environments. I maintain equipment performance, reduce downtime, troubleshoot complex issues, and support customers both onsite and remotely.
As a Regional Technical Support Engineer (Capital Equipment), I’m the primary APAC technical contact for capital medical systems such as IVUS and Lumenis laser machines. I resolve system faults, alarms, and performance issues via remote triage, manage cases in Salesforce/ServiceMax/SAP for clear traceability, and coordinate Field Service Engineer installations, preventive maintenance, site surveys, and repairs.
I bring deep strength in calibration and regulated workflow—supporting IQ/OQ/PQ, generating controlled test scripts and acceptance records, and ensuring audit readiness against ISO standards (17025/9001). I also lead RCA/CAPA and FMEA facilitation, perform firmware updates with bootloader recovery and rollback recovery, and use Power BI/Excel dashboards and GSMS reporting to track uptime and MTTR trends while improving first-time-fix capability.
Experience
Work history, roles, and key accomplishments
Served as the primary APAC technical contact for capital medical systems (IVUS, Lumenis laser machines, and surgical devices), handling inbound cases and customer queries. Provided remote troubleshooting and triage, managed cases in Salesforce/ServiceMax/SAP, and supported IQ/OQ/PQ with controlled test scripts, calibration, and audit-ready documentation.
Delivered onsite calibration, preventive maintenance, troubleshooting, and minor repairs for high-precision test equipment across production and R&D environments, including IQ/OQ/PQ validation support. Reduced depot returns for ~30 instruments per year and shortened service turnaround by ~1–2 days through improved scheduling, RCA/CAPA/FMEA facilitation, and escalation of reproducible failures.
Executed drive tests and network validation across GSM, UMTS, LTE, and LTE-Advanced to verify equipment performance and coverage. Analyzed test logs and KPIs to identify faults and optimize parameters, coordinating with vendors and operators during rollout and enforcing ESD/electrical safety practices during repairs and installations.
Engineering Intern
Sony EMCS
Jan 2014 - Jan 2014 (0 months)
Performed component-level troubleshooting and repair on TV mainboards, including BGA rework using hot-air stations. Refurbished units to factory specifications by flashing firmware and running functional testing.
Education
Degrees, certifications, and relevant coursework
Universiti Teknologi Malaysia
Bachelor of Electrical & Electronics Engineering, Electrical & Electronics Engineering
Bachelor of Electrical & Electronics Engineering from Universiti Teknologi Malaysia.
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring ULUL AMRI?
You can contact ULUL AMRI and 90k+ other talented remote workers on Himalayas.
Message ULUL AMRIFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
