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Ulises Félix Alarcón Hernández

@ulisesflixalarcnhern

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IT Support Coordinator at Bancoppel, coordinating critical database and infrastructure support across AWS and GCP.

Mexico

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What I'm looking for

I’m looking to take the next step into a management role in databases and IT operations.

At Bancoppel, I coordinate IT support for critical database and infrastructure environments, helping maintain service continuity and meet SLAs. I also participate in designing and tracking infrastructure architectures, including secure multi-cloud communications between AWS and GCP.

I create, administer, and provide advanced support for Informix instances at Bancoppel. Before returning to Bancoppel, I was a Senior Database Administrator at Eglobal, where I handled complex incidents and supported database infrastructure migrations and version upgrades.

At KIO Networks, I supported Oracle, SQL Server, Informix, and PostgreSQL environments, and earlier at Bancoppel I administered DB2 HADR and Informix HDR replicas. I’m looking to take the next step into a management role in databases and IT operations.

Experience

Work history, roles, and key accomplishments

Current

Coordinador de Soporte TI

Current

Bancoppel

Nov 2024 - Present (1 year 11 months)

Coordinated technical support for database and infrastructure environments, ensuring SLA compliance and continuity of mission-critical services. Led cloud architecture design and multi-cloud communications (AWS to GCP, AWS to AWS) and hybrid integrations.

Informix AWS GCP Cloud Architecture Microservices SLA Management Incident Management Platform Engineering Change Control

Administrador de Bases de Datos

Eglobal

Jun 2023 - Nov 2024 (1 year 5 months)

Ensured continuity of database services and drove innovation in operational processes. Resolved high-profile technical incidents and led migration projects for infrastructure and database version upgrades.

Database Administration Incident Management Backup Strategies Monitoring Migration Informix DB2 Oracle SQL Server PostgreSQL

Especialista en Bases de Datos Multiplataforma

KIO Networks

Jan 2021 - Jun 2023 (2 years 5 months)

Provided advanced support and administration in heterogeneous environments including Oracle, SQL Server, Informix, and PostgreSQL. Managed replicas and designed work plans for preventive and corrective maintenance.

Oracle SQL Server Informix PostgreSQL Replication Maintenance Planning Database Administration

Analista de Bases de Datos

Bancoppel

Jan 2017 - Nov 2019 (2 years 10 months)

Administered HADR replicas in DB2 and HDR in Informix for high availability. Monitored server resources, managed backups, and validated changes in production.

DB2 Informix HADR HDR High Availability Monitoring Backup Production Support

Consultor de Base de Datos / DBA

Infomedia

Jan 2008 - Aug 2016 (8 years 7 months)

Provided database administration services for multiple clients including Adquira, AXA Seguros, Sura, and ING/AXA. Managed database environments and supported operations.

Database Administration Oracle SQL Server Informix PostgreSQL Backup Recovery