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Tyler User

@tyleruser4

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Results-driven QA Manager passionate about building exceptional teams.

United States

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What I'm looking for

I am looking for a role that fosters innovation, teamwork, and continuous learning.

I am a results-driven QA Manager with a passion for building exceptional teams and delivering high-quality software. My experience spans over several years in quality assurance and engineering, where I have proven my ability to scale quality practices in fast-paced, high-impact environments. I thrive on strategic thinking, technical depth, and a strong bias for action, which has allowed me to foster a culture of ownership, transparency, and continuous improvement within my teams.

In my current role as a Manager of Engineering at Monks, I lead the quality strategy and execution across a large-scale ecosystem of over 50 applications and services. I manage and mentor a talented team of QA Engineers, providing coaching and defining career development plans. My hands-on approach has led to significant improvements in test reliability and maintainability, particularly through the migration of our test automation infrastructure from Selenium to Playwright. I am dedicated to establishing best practices for both automated and manual regression testing, ensuring consistency and risk-based validation across our projects.

Throughout my career, I have built and maintained automated testing frameworks, enhanced CI/CD pipelines, and contributed to cross-team quality initiatives. My commitment to quality and innovation has not only improved our testing processes but has also significantly reduced the feedback loop between teams, allowing for faster and more efficient software development. I am excited to continue driving quality excellence and mentoring the next generation of QA professionals.

Experience

Work history, roles, and key accomplishments

Current

Manager, Engineering

Current

Monks

Oct 2024 - Present (9 months)

Led quality strategy and execution across a large-scale ecosystem of 50+ applications and services, driving test planning, risk assessment, and prioritization of QA efforts. Managed and mentored a team of QA Engineers, providing coaching, defining career development plans, and fostering a culture of growth and accountability. Spearheaded the migration of test automation infrastructure from Seleniu

Test Planning Risk Assessment QA Management Playwright Selenium Test Automation Mentorship Team Leadership

SDET, Lead

Monks

Dec 2020 - Oct 2024 (3 years 10 months)

Built and maintained automated testing frameworks across UI, API, and backend services, improving test stability and reducing false positives. Partnered with developers and product stakeholders to design testable features and integrate quality early in the development process. Enhanced CI/CD pipelines and test orchestration tools to streamline releases and improve deployment confidence.

Automated Testing UI Testing API Testing Backend Testing CI CD Pipelines Quality Assurance Testing Frameworks

Software QA Engineer

Syncsort

Apr 2019 - Dec 2020 (1 year 8 months)

Spearheaded an effort to modernize automated JUnit test suite and reduce code maintenance by implementing small, atomic, autonomous tests with clear intent and readable naming schemes. Created a new automated testing tool in Java to accurately measure the quality of geocoding API and identify patterns in location data. Implemented new industry best practices and risk-management strategies to reduc

Junit Java Automated Testing Risk Management Agile Methodologies Test Automation Software Quality Assurance Test Driven Development

Software Engineer in Test

BoomTown Real Estate Platform

Jan 2017 - Present (8 years 6 months)

Implemented a CICD pipeline to automatically run Selenium WebDriver tests and report the results via Slack notifications. Secured bug-free software releases by creating, debugging, and refactoring automated tests using Selenium WebDriver with Ruby. Forged new initiatives by partnering with senior engineers to run a bi-weekly quality assurance tech council and identifying concrete action items for

Selenium Webdriver Ruby CI CD Automated Testing Software Quality Assurance Test Infrastructure Pair Programming Test Driven Development Slack

Software Developer

RIT Nanopower Research Labs

Mar 2016 - Present (9 years 4 months)

Increased workflow efficiency and ease of coordination for nanomaterial research team by developing a data-driven desktop application using Windows Forms UI Controls in C# and SQL Server. Strengthened software readability and future development efforts by retroactively refactoring legacy code. Overcame technical barriers by creatively hacking Windows Forms UI Controls to produce a custom calendar

C++SQL Server desktop application development Data Application Refactoring Software Development Workflow Automation

Jr. Software Developer

EarthLink

Aug 2014 - Present (10 years 11 months)

Established fidelity and confidence in the testing suite by optimizing automated tests using a hybrid UI/API test strategy. Improved bug identification by developing over 120 automated tests for an enterprise business portal with 40,000 registered users and developing a nightly test report in C#.NET. Invigorated product quality by executing agile/scrum practices, fielding concerns around software

Automated Testing UI Testing API Testing C# .NET Enterprise Software Agile Scrum Test Automation User Experience

Education

Degrees, certifications, and relevant coursework

Rochester Institute of Technology

Bachelor of Science, Computer Science

Completed a comprehensive curriculum in Computer Science, focusing on fundamental principles and advanced topics. Gained expertise in various programming paradigms and software development methodologies.