At Microsoft, I case-manage severe virtual network performance events and help clients investigate application delays and misconfigurations, contributing to 95% SLA compliance. I’ve reduced backlog by 60% while meeting time-to-close KPIs.
I orchestrated a rapid cross-cloud recovery during a production outage caused by an Azure-to-AWS tunnel failure. I’ve also coordinated cross-functional teams and client leadership to restore service during high-severity incidents, including resolving one outage in under four hours.
My Microsoft work has included supporting restoration in more than 250 DDoS attacks and authoring internal troubleshooting documentation. I also created training videos for Azure Virtual WAN and taught Azure infrastructure and data-path training.
Before Microsoft, I worked as a Server & Cloud Administrator at St. Martin’s University and served in the United States Air Force as an Air Traffic Control Specialist and Trainer. In the Air Force, I trained new controllers and earned a Control Tower Operator certificate.
