Torise Fa’aoso
@torisefaaoso
Business operations and corporate services leader improving governance, reporting, and operational efficiency.
Cook IslandsWhat I'm looking for
I’m a business operations leader with 13+ years of experience supporting executive teams and managing corporate services across highly regulated environments, including government, aviation, healthcare, and multi-entity commercial organisations.
In my roles, I’ve owned finance operations and financial reporting, workforce administration and employee lifecycle management, and governance, risk & compliance—building reliable structures, scalable systems, and clear accountability so critical work is delivered accurately and on time.
I partner directly with senior leaders to drive operational performance through operational reporting, KPI dashboards, risk registers, and executive stakeholder management. I also coordinate cross-functional delivery across Finance, HR, Compliance, legal advisors, and government agencies.
I’m especially proud of leading process improvement initiatives and implementing operational systems that increase efficiency, strengthen audit readiness, and improve operational visibility—whether managing complex programs or leading multi-site workforce operations.
Experience
Work history, roles, and key accomplishments
General Manager - Planning Ops
The Bishop Group
Nov 2024 - Nov 2025 (1 year)
Lead operational planning, governance, reporting, and business administration activities across a portfolio of commercial entities. Manage compliance obligations, workforce administration processes, risk registers, performance dashboards, and executive reporting requirements.
Senior Program Manager
NSW Government – TrainLink
May 2023 - Jan 2024 (8 months)
Led strategic operational programs in a highly regulated transport environment, managing cross-functional initiatives and executive reporting. Oversaw governance, compliance, stakeholder engagement, workforce planning, performance monitoring, and risk management.
Senior Project Officer - Ops
NSW Government – TrainLink
Nov 2022 - May 2023 (6 months)
Supported regional operational planning, governance, and performance reporting across operational portfolios. Coordinated reporting, risk management, compliance activities, maintained performance/issue documentation, and supported executive decision-making.
Area Customer Service Manager
NSW Government – TrainLink
Apr 2021 - Oct 2022 (1 year 6 months)
Managed workforce operations and service delivery across 15 rail stations, including workforce management and operational delivery. Ensured safety compliance and regulatory obligations while implementing operational reporting tools and digital communication platforms.
Transport Operations Manager
Qantas Airways Pty Ltd
Feb 2018 - Mar 2021 (3 years 1 month)
Managed operational performance in a safety-critical aviation environment, including operational compliance, workforce coordination, reporting, and performance management. Oversaw budgets, continuous improvement, risk management processes, safety committee activities, and policy/procedure compliance documentation.
Payroll, Workforce & Perf Ops
Qantas Airways
Jan 2005 - Jan 2018 (13 years)
Progressed through payroll, workforce administration, employee relations, compliance, and operational reporting roles, including end-to-end payroll administration in unionised, regulated environments. Supported employee lifecycle administration, EBA interpretation, audit and compliance activities, and workforce performance reporting.
Progressed through payroll, workforce administration, employee relations, compliance, and operational reporting roles. Supported employee lifecycle administration, compliance requirements, and performance reporting and workforce analytics.
Payroll, Workforce & Perf Ops
Global Television
Jan 2005 - Jan 2018 (13 years)
Progressed through payroll, workforce administration, employee relations, compliance, and operational reporting roles. Supported employee lifecycle administration, audit and compliance activities, and operational performance reporting and analytics.
Payroll, Workforce & Perf Ops
NSW Health
Jan 2005 - Jan 2018 (13 years)
Progressed through payroll, workforce administration, employee relations, compliance, and operational reporting roles, supporting employee lifecycle administration and workforce reporting. Contributed to audit support and regulatory compliance, along with performance reporting and workforce analytics.
Payroll, Workforce & Perf Ops
Moran Health Care
Jan 2005 - Jan 2018 (13 years)
Progressed through payroll, workforce administration, employee relations, compliance, and operational reporting roles. Supported end-to-end payroll administration, employee lifecycle administration, audit support, and workforce performance reporting.
Education
Degrees, certifications, and relevant coursework
Australian Institute of Business
Master of Business Administration (MBA), Human Resource Management
Master of Business Administration (MBA) with a focus on Human Resource Management, currently in progress.
Australian Institute of Business
Graduate Certificate of Management, Management
Graduate Certificate of Management completed in 2023.
Australian Institute of Business
Certificate III – Business Administration, Business Administration
Certificate III in Business Administration completed in 2006.
Availability
Location
Cook IslandsAuthorized to work in
Job categories
Skills
Interested in hiring Torise?
You can contact Torise and 90k+ other talented remote workers on Himalayas.
Message ToriseGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
