At SevenRooms, I monitored reliability metrics and service performance to identify and address user-impacting issues before escalation. I collaborated with engineering and product leadership to prioritize customer-facing fixes and advocate for user experience improvements.
I developed rollout and test plans to support reliable feature releases and maintain platform performance.
As a QA Analyst at SevenRooms, I tested web and mobile platforms, including third-party POS and payment gateway integrations. I documented reproducible defects and test results in TestRail to support engineering investigations.
Earlier, in Customer/Technical Support at SevenRooms, I diagnosed client issues, managed tickets in Zendesk and Jira, and trained clients on product features. I’m currently pursuing an MSc in Data, Policy and Society at City, St. George’s, University of London.
