Open to opportunities

Teja Srinivas

@tejasrinivas

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Skilled Angular UI Developer and Zendesk Specialist focused on customer experience.

India

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, where I can leverage my skills in Angular and Zendesk to enhance customer experiences and drive impactful solutions.

With over 4 years of experience as a Zendesk Admin/Developer and Angular UI Developer, I specialize in delivering seamless customer experience solutions and rich user interfaces. My expertise lies in customizing and implementing Zendesk Support, Guide, Talk, and Explore, alongside developing responsive Angular-based front-end modules. I have a strong background in API integrations, Help Center branding, automated workflows, and dashboard analytics, which allows me to collaborate effectively with cross-functional teams to deliver scalable web solutions across various sectors including fintech, mobility, edtech, and SaaS.

In my recent role as a Senior Engineer at ThoughtFocus, I led the full-stack implementation of the Zendesk Suite and designed Angular-based UI modules for client-facing knowledge portals. My experience includes building webhooks, automations, and macros to streamline workflows, as well as creating Explore dashboards for SLA, ticket volume, and CSAT tracking. I am passionate about leveraging technology to enhance customer interactions and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Senior Engineer

ThoughtFocus

Nov 2024 - May 2025 (6 months)

Led full-stack implementation of Zendesk Suite (Support, Guide, Explore) and designed Angular-based UI modules for client-facing knowledge portals. Built webhooks, automations, and macros to streamline workflows, customizing Help Center templates with HTML, SCSS, and JavaScript. Created Explore dashboards for SLA, ticket volume, and CSAT tracking.

Zendesk Angular HTML SCSS JavaScript Webhooks Automation Macros Customization UI Design

Senior Engineer

ThoughtFocus

Nov 2024 - May 2025 (6 months)

Led full-stack implementation of Zendesk Suite (Support, Guide, Explore) and designed Angular-based UI modules for client-facing knowledge portals. Built webhooks, automations, and macros to streamline workflows. Created Explore dashboards for SLA, ticket volume, and CSAT tracking.

Zendesk Angular HTML SCSS JavaScript Webhooks Automation UI Design Dashboards

Zendesk & Angular Developer

Alois Solutions

Mar 2024 - Nov 2024 (8 months)

Acted as Zendesk platform owner for setup, configuration, and API workflows, building custom Angular components for ticket display and self-service search. Implemented Answer Bot workflows and automation triggers to reduce agent load. Customized Help Center UI, creating reusable components and responsive layouts, and integrated third-party tools using REST APIs.

Zendesk Angular REST APIs Automation UI Development Postman API Integration

Zendesk & Angular Developer

Alois Solutions

Mar 2024 - Nov 2024 (8 months)

Acted as Zendesk platform owner for setup, configuration, and API workflows, building custom Angular components for ticket display and self-service search. Implemented Answer Bot workflows and automation triggers to reduce agent load, and customized Help Center UI with reusable components and responsive layouts. Integrated third-party tools using REST APIs and tested with Postman.

Zendesk Angular REST APIs Postman API Integration

Zendesk UI Developer

Estuate Software Pvt Ltd

Feb 2023 - Aug 2023 (6 months)

Delivered Zendesk–JIRA integration using REST API and field mappings, and developed Angular-based ticket dashboards and real-time views for agents. Customized Zendesk forms, fields, business rules, and macros. Built Help Center themes with mobile-first responsiveness and accessibility.

Zendesk Jira REST APIs Angular UI Development Dashboards Forms Business Rules HTML CSS

Zendesk UI Developer

Estuate Software Pvt Ltd

Feb 2023 - Aug 2023 (6 months)

Delivered Zendesk–JIRA integration using REST API and field mappings. Developed Angular-based ticket dashboards and real-time views for agents, and customized Zendesk forms, fields, business rules, and macros. Built Help Center themes with mobile-first responsiveness and accessibility.

Zendesk Jira REST APIs Angular UI Development HTML CSS JavaScript Accessibility

Zendesk Implementation Specialist

Dazeworks Technologies

Aug 2021 - Dec 2022 (1 year 4 months)

Delivered multiple end-to-end Zendesk implementations (Support, Guide, Talk, Explore) for various clients. Designed and implemented Help Center UIs using HTML/CSS/JavaScript, and developed custom workflows using automations, webhooks, and triggers. Created personalized Explore dashboards for leadership insights and collaborated with design teams for Help Center branding and UX strategy.

Zendesk HTML CSS JavaScript Automation Webhooks Triggers UX Strategy Implementation

Zendesk Implementation Specialist

Dazeworks Technologies

Aug 2021 - Dec 2022 (1 year 4 months)

Delivered multiple end-to-end Zendesk implementations (Support, Guide, Talk, Explore), designing and implementing Help Center UIs using HTML/CSS/JavaScript. Developed custom workflows using automations, webhooks, and triggers, and created personalized Explore dashboards for leadership insights. Collaborated with design teams for Help Center branding and UX strategy.

Zendesk HTML CSS JavaScript Automation Webhooks Triggers Dashboards UI UX Implementation

Education

Degrees, certifications, and relevant coursework

East Point College of Engineering and Technology

B.Tech, Information Science & Engineering

Completed a Bachelor of Technology degree focusing on information science and engineering. Gained foundational knowledge in software development, data management, and information systems.