Tejas Ahire
@tejasahire
Incident Manager at Kaizen IT Services Private Limited (Client TCS), coordinating critical incident response and managing incident, change, and problem processes.
IndiaWhat I'm looking for
At Kaizen IT Services Private Limited (Client TCS), I coordinate responses to critical incidents and manage incident, change, and problem processes. I maintain incident procedures and knowledge articles, and work to address process gaps.
At WNS Global Services, I handled change requests with clients and technical teams, supported major incident processes, and coordinated reporting and CAB calls. I also used Solar Winds Network Management, Salesforce, and Clarizen in this work.
Earlier, at Corporate Ladder (Client : Wipro), I coordinated incident cases, followed service agreements, and supported preliminary diagnosis using Hewett Packard Service Manager (HPSM) and Oracle Information database (OID). I also trained new recruits and maintained knowledge documents. I hold an ITIL V4 certification.
Experience
Work history, roles, and key accomplishments
Incident Manager Change Manager Problem Manager
Kaizen IT Services Private Limited
Nov 2023 - Present (2 years 11 months)
Managed and coordinated response to critical incidents, developed incident management programs, and led organizational change projects. Oversaw change queues, facilitated CABs, and drove incidents to resolution while documenting key actions and events.
Identified and processed change requests involving clients and technical teams, managed major incidents, and ensured SLA adherence. Monitored team workload, prepared reports, and facilitated CAB calls and training plans.
Incident Management
Corporate Ladder
Apr 2018 - Jan 2022 (3 years 9 months)
Performed preliminary diagnosis of IT software issues using HPSM and OID, followed SLAs and OLAs, and escalated incidents as needed. Acted as case coordinator and SME, mentored new recruits, and maintained knowledge documents.
Education
Degrees, certifications, and relevant coursework
Pt. Ravishankar University
B.B.A. / B.M.S., Business Administration
Completed B.B.A. / B.M.S. degree from Pt. Ravishankar University in 2017.
ITIL 4
ITIL V4 Certified, IT Service Management
Certified in ITIL 4.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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