Taruna Ahuja

Onboarded new merchants by guiding them through setup and verifying details against requirements. Processed refund, warranty, and chargeback requests within policy and SLA, and resolved customer issues across phone, email, and chat.

Assessed risk profiles for 100+ daily customer inquiries and transactions, flagging deviations and escalating high-risk cases. Reviewed flagged accounts and complex exception cases, maintaining audit trails across CRM tools and boosting CSAT by 40%.

Validated and submitted sensitive institutional data for NAAC regulatory compliance reporting and routed information to stakeholders on time, with zero documentation gaps.

Reconciled financial transactions in Tally Prime and prepared MIS reports and financial statements, achieving 100% accuracy.

Pursuing an MBA in International Finance with accreditation by ACCA UK, expected to complete in the coming years.

Completed Bachelor of Accounting and Finance from HR College of Commerce and Economics from 2023 to 2025.

Completed Master of Commerce (M.Com) in Advanced Accountancy from the University of Mumbai from 2023 to 2025.