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@syurahbil
Business Intelligence Analyst | 4+ years of expertise in ETL, Data Modeling, and Actionable Insights.
I am a Business Intelligence Analyst with 4+ years in IT, focused on turning complex data into actionable insights that drive operational improvements.
I design and implement ETL processes and interactive dashboards using tools such as SSIS, Power BI, SAP BusinessObjects and Tableau, supporting stakeholders across banking and insurance clients.
My work has optimized reporting efficiency, managed large-scale SQL Server databases with millions of records, and delivered solutions adopted by 50+ users, improving data quality and accessibility.
I collaborate closely with cross-functional teams to gather requirements, troubleshoot BI issues, and propose innovative analytics solutions that support data-driven decision-making and organizational growth.
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Work history, roles, and key accomplishments
Lam Soon Edible Oil Sdn Bhd
Oct 2024 - Present (1 year 1 month)
Designed and developed interactive SSIS-based dashboards and optimized ETL processes to provide real-time insights for business leaders, improving reporting efficiency and data integrity.
InfoConnect
Oct 2022 - Sep 2024 (1 year 11 months)
Designed and managed ETL processes and dashboards for Bank Islam used by 50+ employees, improved data quality and efficiency, and supported SQL Server databases handling 3+ million records.
Completed intensive training in full-stack and BI technologies, contributed to agile sprints, provided end-user support resolving 100+ issues and managed 50+ ITSM tickets to ensure application stability.
AmmetLife Takaful
Sep 2019 - Apr 2020 (7 months)
Performed data analysis and cleansing, monitored agent data, and conducted user acceptance testing to ensure data accuracy and successful project delivery.
Degrees, certifications, and relevant coursework
Bachelor of Information System (Hons.), Information Systems
2016 - 2021
Activities and societies: Final year project: ResQ mobile application; Work4me technopreneurship project (Bronze Award SEDEX45); MPU4 community engagement project; Kayak Club (committee); Down to Earth (committee); Monsoonsim ERP Competition (UTP representative, team leader)
Completed a Bachelor of Information System (Hons.) with final year project development experience in mobile applications and participation in technopreneurship and community projects.
High School Diploma, Secondary Education
2011 - 2015
Activities and societies: Co-curricular participation and volunteering (food distribution)
Completed secondary education with participation in co-curricular and community service activities.
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